Hi Moana, I'm a little confused here. I'm not clear as to why HumanWare is at fault if we've not yet received payment for the unit from the organisation paying for the repair. In any event, we'd be glad to assist in resolving the issue as I appreciate how important it is for you to get the BrailleNote back. If you'd like to contact me privately I can certainly put you in touch with someone at HumanWare USA who can keep track of this situation for you. The BrailleNote list isn't the most efficient way to progress these sorts of issues, because there are times when the pressure of work means that HumanWare staff may not be able to monitor the list for some days. All the best.
Jonathan Mosen BrailleNote Product Marketing Manager HumanWare 11 Mary Muller Drive Christchurch New Zealand DDI: +64-3-940-2219 http://www.humanware.com "precious delight" <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 19/08/2006 04:40 p.m. Please respond to Braillenote List <[email protected]> To "BrailleNote List" <[email protected]> cc Subject [Braillenote] letter I am extremely concerned about what is going on with Humanware. On August 2, 2006, I got an RMA number so that I could send my BrailleNote in. I needed a battery replacement, and my Flash Drive replaced. I asked how much it would cost, and was given a ballpark estimate. I explained that I would be beginning training on August 31, and would need to make sure my BrailleNote would be ready. I was assured that the turn-around time was from seven to ten days. I gave the name of my rehab counselor who is paying for these repairs. On Tuesday, August 15, I contacted Humanware to find out how things were progressing. I spoke with Gabe. He told me that my BrailleNote was being serviced as we spoke. I asked him if he could give me an approximation as to when I would receive my machine. I was advised to call back on Friday, August 19. I called Humanware Repair, 1-925-680-7100, only to discover that number no longer works for repair. You get Customer Service, and if you want Tech Support, you are invited to hang up and call the 925 number. I spoke with Gabe again. First, he couldn't even find my paperwork. After being on hold for several minutes, he informed me that my machine wasn't being worked on, because Humanware hadn't received payment. What did I just say? My head was swimming after this conversation. What is going on with this company, and why is nothing done to stop people from being screwed over? I can tell you, I'm not the first. How many people are letting these things go, and saying nothing? I need my equipment to do my job. Don't make calls for me, and try to fix it. These things shouldn't be happening at all. I am very angry right now, and wouldn't recommend this company to anyone. ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
