I just talked to tch support and they said they have documents
and examples of this and are working on a patch. They did not
have a time of release, but they are working on a fix for it. I
hate to say it, but after the last few releases I can't help but
wonder what will break on the next "patch". I would not have
said this a few years ago, but now...
Have a great day,
Alex
----- Original Message -----
From: "Kevin Chao" <[EMAIL PROTECTED]
To: "'Richard Ring'" <[EMAIL PROTECTED]>,"'Alana
Jovanovski'"
<[EMAIL PROTECTED]>,<[email protected]
Date sent: Tue, 4 Dec 2007 15:16:57 -0800
Subject: RE: [Braillenote] Word files
I am sorry but I do believe that HumanWare is a company that
values what their customers have to say. Again, if there is not
a test
situation setup that allows for duplication, the chances of the
issue being reproduced and fixed is slim. I do understand that
these
issues are ones that don't occur with a high level of regularity,
but once there has been test situations setup for all of these
situations, then there may come a solution. If HumanWare really
didn't value what their customers had to say, there wouldn't be
the
KeySoft 7.5. Build 18 and 20 that fixed the email and
translation issue and Build 27 that fully supports KeySync with
many
enhancements made to KeySync.
Kevin
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Richard Ring
Sent: Tuesday, December 04, 2007 3:05 PM
To: Alana Jovanovski; [email protected]
Subject: RE: [Braillenote] Word files
Hi:
We've been complaining about this for years. Unfortunately,
HumanWare
does not seem to be listening.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Alana
Jovanovski
Sent: Tuesday, December 04, 2007 4:58 PM
To: [email protected]
Subject: [Braillenote] Word files
Hi,
I think Humanware should fix their support of word documents in
general, to even include support for word 2007.
I mean, it can be frustrating when you open a document and the
BrailleNote will sometimes say that the data is invalid and you
never know which file this will happen on.
Alana
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