Hello all, Did Kim say how much replacing the braille display in the older transplants would cost? Maybe we're making progress. At least they were in a meeting! -- Earlene
-------- Original Message -------- Subject: re: [Braillenote] latest news on older transplants From: Sharon Campbell <[EMAIL PROTECTED]> Date: Thu, December 06, 2007 4:59 pm To: "Terri Pannett" <[EMAIL PROTECTED]>, [email protected] Hi Terri and List: Terri, we also just talked to Kim. We got a totally different answer from her than you did. She told us that the only way to get a service agreement is to send our transplant in to have a new display put in your unit. The amazing thing is, when we called earlier, the message was that every customer service rep was in a meeting. If the chance ever comes, we'd switch to GwMicro. "Never pity missionaries; envy them. They are where the real action is -- where life and death, sin and grace, Heaven and Hell converge." --Robert C. Shannon Coffee Shop phone number: 773-572-3094. > ----- Original Message ----- >From: "Terri Pannett" <[EMAIL PROTECTED] >To: "BrailleNote List" <[email protected] >Date sent: Thu, 6 Dec 2007 13:37:42 -0800 >Subject: [Braillenote] latest news on older transplants >Dear List, >I just called HumanWare and spoke to Kim. She said HumanWare will no longer >support service contracts transplants which have the older Tieman displays. >Also, HumanWare won't put a new display on an older unit. The only way to >have a maintenance agreement is to buy a new unit. >When I asked why customers weren't notified about the change in policy, she >said an announcement came out in November. But I said I didn't receive any >notice and no announcement was made on the BN lists. She had no answer to >that. >I asked how much a person with an older transplant would have to pay for >cleaning and she said $100.00. If there are other repairs which need to be >made, the cost will be more. The service department is supposed to notify >you for the estimate of the repairs and then you can tell them to go ahead >with the repairs or send the unit back as is. >My present plan is to use my BN for as long as I can and when it dies or >needs repair, I'll buy a new notetaker from someone else, probably GW Micro. >I am very disappointed in HumanWare! >Terri Amateur Radio call sign KF6CA. >___ >Replies to this message will go directly to the sender. >If your reply would be useful to the list, please send a >copy to the list as well. >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
