Another question: HW, if they are looking at this list, can see
how many customers they are losing. How many of us have said
that a new notetaker may not be or definitely will not be from
hw? Is it not in their own interest to address all these issues
personally?
Have a great day,
Alex
----- Original Message -----
From: Sharon Campbell <[EMAIL PROTECTED]
To: "GMail" <[EMAIL PROTECTED]>, [EMAIL PROTECTED],
[EMAIL PROTECTED],[email protected]
Date sent: Thu, 06 Dec 2007 17:52:45 -0600
Subject: Re: [Braillenote] latest news on older transplants
The question is this:
Is the ability to get Sma's relevant if you can't buy your
yearly maintainance agreement? Kim told us you cannot upgrade to
a new display in a transplant. If Dean Jackson were still alive,
we don't believe this whole saga would be happening.
"Never pity missionaries; envy them. They are where the real
action is -- where life and death, sin and grace, Heaven and Hell
converge."
--Robert C. Shannon
Coffee Shop phone number: 773-572-3094.
----- Original Message -----
From: "GMail" <[EMAIL PROTECTED]
To: "Sharon Campbell"
<[EMAIL PROTECTED]>,<[EMAIL PROTECTED]>,<[EMAIL PROTECTED]
anware.com
Date sent: Thu, 6 Dec 2007 17:42:02 -0500
Subject: Re: [Braillenote] latest news on older transplants
Well, I spent about 2100 dollars on a transplant last March. It
Has a
Tiemann braille display. I was informed that it would cost a
couple of
thousand dollars to replace the Tiemann display with a kgs
display. We
really can't afford that amount of money, and I am really not
sure what to
do. Will I not get smas for my transplant because of this? If
so, this is
very disappointing, and may influence my choices on notetakers in
the
future.
----- Original Message -----
From: "Sharon Campbell" <[EMAIL PROTECTED]
To: "Sharon Campbell" <[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]>;
<[email protected]
Sent: Thursday, December 06, 2007 5:34 PM
Subject: re: [Braillenote] latest news on older transplants
Again! Hi List and Terri:
Isn't it amazing how people try to weasel out of what they say?
We knew
Kim wasn't going to call us back with any price for upgrading
braille
displays in transplants, so we called back.
First, Kim told Chuck that if something happened to his braille
display,
they'd be bound to fix it because his contract is good until
November of
'08. He asked her how this would be done if they no longer have
parts for
old displays. She said she didn't know, that she wasn't a
Technician.
"But it will be done."
Now, when I mentioned your conversation with her, Terri, she
said the
BrailleNote list was nothing but a "gossip list". She had no
answer
except to put down our list. When we tried to defend the list
by stating
what valuable, helpful information we had received, again, we
got the same
response. By the way, we will receive an "official email", so
they say,
when everything is set up. They've whitewashed so much, they
don't know
the truth from a lie.
One other thing, Kim is likening our BrailleNotes to spending
money on a
$5,000.00 big screen TV with a three-year warranty. Why would
blind
people buy big screen TV's? Like Chuck said to her, "They're all
made out
of junk so they won't last anyway." So, is HumanWare considering
the
BrailleNote in the category of that TV as Kim is? If so, the
company
doesn't belong in Blindness Technology!!!!!!!!!
----- Original Message -----
From: Sharon Campbell <[EMAIL PROTECTED]
To: "Terri Pannett" <[EMAIL PROTECTED]>,
[email protected]
Date sent: Thu, 06 Dec 2007 15:59:16 -0600
Subject: re: [Braillenote] latest news on older transplants
Hi Terri and List:
Terri, we also just talked to Kim. We got a totally different
answer from her than you did. She told us that the only way to
get a service agreement is to send our transplant in to have a
new display put in your unit.
The amazing thing is, when we called earlier, the message was
that every customer service rep was in a meeting.
If the chance ever comes, we'd switch to GwMicro.
"Never pity missionaries; envy them. They are where the real
action is -- where life and death, sin and grace, Heaven and Hell
converge."
--Robert C. Shannon
Coffee Shop phone number: 773-572-3094.
----- Original Message -----
From: "Terri Pannett" <[EMAIL PROTECTED]
To: "BrailleNote List" <[email protected]
Date sent: Thu, 6 Dec 2007 13:37:42 -0800
Subject: [Braillenote] latest news on older transplants
Dear List,
I just called HumanWare and spoke to Kim. She said HumanWare
will no longer
support service contracts transplants which have the older Tieman
displays.
Also, HumanWare won't put a new display on an older unit. The
only way to
have a maintenance agreement is to buy a new unit.
When I asked why customers weren't notified about the change in
policy, she
said an announcement came out in November. But I said I didn't
receive any
notice and no announcement was made on the BN lists. She had no
answer to
that.
I asked how much a person with an older transplant would have to
pay for
cleaning and she said $100.00. If there are other repairs which
need to be
made, the cost will be more. The service department is supposed
to notify
you for the estimate of the repairs and then you can tell them to
go ahead
with the repairs or send the unit back as is.
My present plan is to use my BN for as long as I can and when it
dies or
needs repair, I'll buy a new notetaker from someone else,
probably GW Micro.
I am very disappointed in HumanWare!
Terri Amateur Radio call sign KF6CA.
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