Well, my unit was transplanted in 2005 or 2006. Kim told me HW wouldn't put
a new display on an old Mpower. HW tells other people they'll "trade up"
for $2,200.
The service agreements were $500 each year and they included cleaning and
replacement of cells and I thought it included replacing the motherboard,
too, but not the battery.
So I've spent at least $1,00 for two maintenance agreements, plus $2,000
something for the transplant, plus over $5,000 for the price of the unit
when I bought it. That's approximately $8,000. I also spent $400 for two
software upgrades. It's outrageous for HW to expect me to pay a penny more!
That doesn't include all of the other purchases I have made from HumanWare
for a VoiceNote QT $1895 and my very first classic which cost about $5,000
and the Keynote Companion which was about $1795.
If HW appreciated customer loyalty, they'd show more respect to their
customers.
Terri Amateur Radio call sign KF6CA.
----- Original Message -----
From: "Brian Lingard" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Friday, December 07, 2007 2:30 PM
Subject: RE: [Braillenote] Re: Service Agreement For Transplant With
TiemanDisplay
Ottawa Canada
Dear Rose and list:
Check with Humanware as to the period of time the US $2,200
trade-up offer to an Mpower with KDS display from a transplant
with Tieman display is good for.
If it is essentially a standing offer, you could bank the $500 or
so per unit you would pay for a maintenance agreement and either
apply it toward the cost of cleaning and repairs or a trade-up.
I realize this isn't the answer you were hoping for, but it is
better than nothing.
In Canada, repairs to access technology are income tax deductible
as an Eligible Medical Expense or if the unit is used for
business, as a business expense. Not sure about their income tax
status in the USA or elsewhere. Interested persons should check
with the United States Internal Revenue Service, or the income
tax collector in your country.
Note that in the USA, state and city or county income tax
treatment of repairs to access technology may differ from the IRS
treatment. Check with your state, city or county Income Tax
Collector for current information.
Note that to deduct the cost of repairs if it is an eligible
medical expense for IRS purposes, you will need to itemize. This
may or may not be beneficial for you. Consult competent
financial counsel or an Income Tax Collector nearest you.
Brian
Brian K. Lingard
email: [EMAIL PROTECTED]
Skype: ve3yiab2ji15
tel: +1 (613) 247-0665
New York NY Tel +1 (646) 797-2862
FAX +1 (613) 247-9998
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