A SMA, which covers you for upgrades, is different than a service contract,
which is what says they'll fix anything that breaks and clean the unit,
etc., at no charge, like an extended warranty.
Peggy
At 12:40 PM 2/21/2004 -0500, you wrote:
Hi Lisa,
Okay, I'm confused. My understanding of the service contract which I
just received is not time-sensitive. In otherwords, I thought it
covered two upgrades, regardless of how long it took for them to come
out. So if I'm correct, that would explain why you were not notified,
unless your second contract started with version 3, as there have been
two major upgrades since then.
Best Regards,
Les
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Lisa Kozlik
Sent: Friday, February 20, 2004 11:58 PM
To: Braillenote List
Subject: Re: [Braillenote] Service contracts
Peggy and Don,
I wasn't notified of the expiration of my second service contract
either. My dealer happened to mention it while we were talking on the
phone one day. I haven't renewed my contract yet because I can't afford
to right now. I'm hoping to have enough money saved for a 2 year
contract in the next few months.
Lisa
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