Im curious, have you received a response from Zcafe? I purchased a steam tip
for my Brewtus from them almost 3 months ago. I have been incredibly patient
with them and after 3 followup emails (the last one being cc'd to every
email address I could find on their site) I have not received a single
response. Their customer service is disgusting. If i dont get a response in
the next week I'll issue a charge back on the credit card.
--------------------------------------------------
From: "misterpoutine" <[email protected]>
Sent: Thursday, June 03, 2010 11:57 AM
To: "Brewtus" <[email protected]>
Subject: Brewtus III-V problem- Isolation "melted"
Hi everyone...
I purchased a Brewtus III-V a month 1/2 ago.... The new model with
the blue PID and new insulation....
I opened the Brewtus 2 days ago as a check-up, and found that the
steam boiler insultation had "melted",
It's not even 1/10 of the insulation thickness on the brewing
boiler....
I've sent some pictures on this forum, it's in the FILE forum and are
numbered: 6084-6085-6087
I know it's the latest model and almost brand new, but has anyone seen
this on the new Brewtus ?
I've contacted Zcafe(Canada) and I'm waiting for an response from
them....
Any help would be greatly appreciated....
Thanks...... Jan
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