Hi Stephen, To be honest, I am very disappointed so far with customer service from Zcafe.
I wanted to buy the Brewtus III at the beginning of this year. I spoke to Pinny at Zcafe, and he recommended me to wait a bit because the newest models were coming in with the new insulation. I waited about a month, the machine was sent from Spain, then in customs in Canada to be deliver later to me. Pinny(the sales person a Zcafe) seems to know his espresso machines, but he has a terrible accent and doesn't always understand what you're saying to him. Maybe he's the only one available there because every time I would call or E-mail, he was the one answering back. Then lately I saw the insulation melting on the steaming boiler, I sent him some pictures, and he said he'd get back to me with an answer from Expobar. >From what he told me, Expobar said they never saw anything like this, and that it was probably factory related while assembling all the parts. I offered him to re-install the new insulation instead of sending back the machine. He ordered it on june 6th, and after a month of waiting I wrote back to him today, he apologized and said he forgot to order the special thermal tie-wraps that holds the insulation.... :( So a month waiting to get the new machine, a month 1/2 of use and insulation melted....and a month and ++ waiting for insulation... I wouldn't want to say the company in not recommendable, but let's just say my experience hasn't been good so far with reliability, customer service and follow-up. Jan -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Stephen Dinale Sent: Sunday, July 04, 2010 6:29 PM To: Brewtus Subject: Re: Brewtus III-V problem- Isolation "melted" Im curious, have you received a response from Zcafe? I purchased a steam tip for my Brewtus from them almost 3 months ago. I have been incredibly patient with them and after 3 followup emails (the last one being cc'd to every email address I could find on their site) I have not received a single response. Their customer service is disgusting. If i dont get a response in the next week I'll issue a charge back on the credit card. -------------------------------------------------- From: "misterpoutine" <[email protected]> Sent: Thursday, June 03, 2010 11:57 AM To: "Brewtus" <[email protected]> Subject: Brewtus III-V problem- Isolation "melted" > Hi everyone... > > I purchased a Brewtus III-V a month 1/2 ago.... The new model with > the blue PID and new insulation.... > > I opened the Brewtus 2 days ago as a check-up, and found that the > steam boiler insultation had "melted", > It's not even 1/10 of the insulation thickness on the brewing > boiler.... > > I've sent some pictures on this forum, it's in the FILE forum and are > numbered: 6084-6085-6087 > > I know it's the latest model and almost brand new, but has anyone seen > this on the new Brewtus ? > > I've contacted Zcafe(Canada) and I'm waiting for an response from > them.... > > > Any help would be greatly appreciated.... > > Thanks...... Jan > > -- > You received this message because you are subscribed to the Google Groups > "Brewtus" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/brewtus?hl=en. > -- You received this message because you are subscribed to the Google Groups "Brewtus" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/brewtus?hl=en. -- You received this message because you are subscribed to the Google Groups "Brewtus" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/brewtus?hl=en.
