On Thu, Mar 13, 2008 at 3:37 PM, tms <[EMAIL PROTECTED]> wrote: > AFAIK, he passes on the message to any volunteer in the shop who can > help. And, he hasn't passed on any messages for the past six weeks, as > he's been on leave -- I am the one who's checking the phone messages, > and doing the call-backs. So far, we've had one issue, which we were > able to resolve, and get them up and running with AT&T's high-speed DSL > package. > > I still don't get it. Are you trying to say we should only sell Windows > computers?
I am saying if we sell anything, we should be able to provide the follow-up. If we are able, then fantastic. If not, then we should be prepared. Perhaps my original question would have been better phrased "Are we prepared for any tech-support needs that these customers may have?" Regards, - Robert
