On Thu, 2008-03-13 at 15:59 -0500, Robert Citek wrote: > On Thu, Mar 13, 2008 at 3:37 PM, tms <[EMAIL PROTECTED]> wrote: > > AFAIK, he passes on the message to any volunteer in the shop who can > > help. And, he hasn't passed on any messages for the past six weeks, as > > he's been on leave -- I am the one who's checking the phone messages, > > and doing the call-backs. So far, we've had one issue, which we were > > able to resolve, and get them up and running with AT&T's high-speed DSL > > package. > > > > I still don't get it. Are you trying to say we should only sell Windows > > computers? > > I am saying if we sell anything, we should be able to provide the > follow-up. If we are able, then fantastic. If not, then we should be > prepared. Perhaps my original question would have been better phrased > "Are we prepared for any tech-support needs that these customers may > have?"
More of our volunteers are familiar with Ubuntu than with Debian. We've obviously been capable of supporting Debian for the past two years. I don't see a problem with our supporting Ubuntu, or at least no more of a problem than our supporting Debian has been. Probably less of a problem than trying to support virus-infested Windows machines, in truth. If your point is, "yes, but it's Doc who answers the calls and does all the support", then that's a problem we need to address. You know most of the regular volunteers. What's your assessment of their abilities? Do you think they are prepared for any tech-support needs that these customers may have? Theresa
