On Thu, 2008-03-13 at 15:59 -0500, Robert Citek wrote: > On Thu, Mar 13, 2008 at 3:37 PM, tms <[EMAIL PROTECTED]> wrote: > > AFAIK, he passes on the message to any volunteer in the shop who can > > help. And, he hasn't passed on any messages for the past six weeks, as > > he's been on leave -- I am the one who's checking the phone messages, > > and doing the call-backs. So far, we've had one issue, which we were > > able to resolve, and get them up and running with AT&T's high-speed DSL > > package. > > > > I still don't get it. Are you trying to say we should only sell Windows > > computers? > > I am saying if we sell anything, we should be able to provide the > follow-up. If we are able, then fantastic. If not, then we should be > prepared. Perhaps my original question would have been better phrased > "Are we prepared for any tech-support needs that these customers may > have?"
Also, substitute "Mac" for "Ubuntu". Are you saying we shouldn't sell any Mac stuff either? Or do we have the staff to support it, even though Doc isn't familiar with it? Theresa
