I agree it seems like a good idea. Really anything to improve their customer service would be welcome. I dread having to deal with them.
On 3/6/2017 4:56 AM, Kurt Fankhauser wrote: > I see nothing wrong with what Cambium is trying to do here. For your > WISP I'm sure you offer different levels of support based on how much > the customer is paying for service (Residential, vs Business vs > Enterprise) so why should a customer that might buy $1000 of radios from > Cambium get the same level of support as someone that buys $1,000,000?? > > On Thu, Mar 2, 2017 at 10:55 PM, Duncan Scott <[email protected] > <mailto:[email protected]>> wrote: > > How would that be possible? :) > > > On 3/2/2017 2:49 PM, Jason McKemie wrote: >> He's probably concerned that the addition of this new tier will >> effectively lower the level of the baseline support. It's a valid >> concern. >> >> On Thursday, March 2, 2017, Josh Luthman >> <[email protected] <mailto:[email protected]>> >> wrote: >> >> I am not with Cambium. >> >> You are more than welcome to your opinions. Complaining that >> Cambium is seeking revenue is just beyond ridiculous. Do you >> give your customers free upgrades? Do you give them free >> warranties? Why would you expect anyone to do this for you? >> >> >> Josh Luthman >> Office: 937-552-2340 <tel:(937)%20552-2340> >> Direct: 937-552-2343 <tel:(937)%20552-2343> >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Thu, Mar 2, 2017 at 3:55 PM, Tom Kolb >> <[email protected]> wrote: >> >> Josh are you with Cambium. If not I don’t think I need to >> hear snide remarks from you. If you are with Cambium I >> think you are out of line. >> >> >it is just clearly a way to try to generate revenue >> >> >> >> Your complaint is that a business wants generate revenue? >> Really? >> >> >> I am entitled to my opinions and have endured 15 years of >> Motorola and Cambium many bad software releases. I think >> it is wrong to charge for getting timely help to Cambium >> problems. We never call cambium to chit chat or to ask >> stupid questions. >> >> >> >> Tom Kolb >> >> SITCO, LLC >> >> President >> >> 812-618-4444 <tel:%28812%29%20618-4444> >> >> >> >> *From:*[email protected] >> [mailto:[email protected]] *On Behalf Of >> *Josh Luthman >> *Sent:* Thursday, March 02, 2017 2:47 PM >> *To:* Cambium Networks User Group <[email protected]> >> *Subject:* Re: [Cambium-users] Introducing Cambium Care >> >> >> >> The support available today is still there as best effort >> as it is today. The plans for additional cost are >> additional benefit. You're not required to purchase them. >> >> >> >> >it is just clearly a way to try to generate revenue >> >> >> >> Your complaint is that a business wants generate revenue? >> Really? >> >> >> >> >> Josh Luthman >> Office: 937-552-2340 <tel:%28937%29%20552-2340> >> Direct: 937-552-2343 <tel:%28937%29%20552-2343> >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> >> >> On Thu, Mar 2, 2017 at 3:37 PM, Tom Kolb >> <[email protected]> wrote: >> >> I really hate to see Cambium make this move. It would >> seem to me that you have your program is designed >> backwards. Why are you going to penalize the customers >> like SITCO that are very self-sufficient and give us >> answers on a non-priority basis? We only call if we >> have an emergency or suspect a firmware bug. And when >> we call we expect to be able to talk to a human to >> expedite a resolution. You say “Prime customers will >> have regular personal interaction to learn about the >> latest releases, service bulletins, and other timely >> information.” Prime customers will learn about latest >> releases, service bulletins, and other timely >> information. Don’t you think your good customers want >> this as well? Please explain the logic of your new >> program. To me it is just clearly a way to try to >> generate revenue and by its design will provide >> inferior service to the self-sufficient customers. >> >> >> >> >> >> >> >> *From:* [email protected] >> [mailto:[email protected]] *On Behalf Of >> *Ray Savich via Cambium-users >> *Sent:* Wednesday, March 01, 2017 9:36 AM >> *To:* Cambium Networks User Group >> <[email protected]> >> *Subject:* [Cambium-users] Introducing Cambium Care >> >> >> >> We're beginning a new era in how we provide technical >> support to our customers with the introduction of >> Cambium Care. >> http://www.cambiumnetworks.com/blog/introducing-cambium-care/ >> >> <http://www.cambiumnetworks.com/blog/introducing-cambium-care/> >> >> >> >> _______________________________________________ >> Cambium-users mailing list >> [email protected] >> http://lists.wispa.org/mailman/listinfo/cambium-users >> <http://lists.wispa.org/mailman/listinfo/cambium-users> >> >> >> >> >> _______________________________________________ >> Cambium-users mailing list >> [email protected] >> http://lists.wispa.org/mailman/listinfo/cambium-users >> <http://lists.wispa.org/mailman/listinfo/cambium-users> >> >> >> >> >> _______________________________________________ >> Cambium-users mailing list >> [email protected] <mailto:[email protected]> >> http://lists.wispa.org/mailman/listinfo/cambium-users >> <http://lists.wispa.org/mailman/listinfo/cambium-users> > > > > _______________________________________________ > Cambium-users mailing list > [email protected] <mailto:[email protected]> > http://lists.wispa.org/mailman/listinfo/cambium-users > <http://lists.wispa.org/mailman/listinfo/cambium-users> > > > > > _______________________________________________ > Cambium-users mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/cambium-users > _______________________________________________ Cambium-users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/cambium-users
