It's a concern based on nothing. Certainly not the Cambium track record I see. From the way I read it, the concern is that Cambium wants revenue.
The free support I've always gotten is still there. If you need better support, it is now available. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Mar 2, 2017 at 5:49 PM, Jason McKemie < [email protected]> wrote: > He's probably concerned that the addition of this new tier will > effectively lower the level of the baseline support. It's a valid concern. > > > On Thursday, March 2, 2017, Josh Luthman <[email protected]> > wrote: > >> I am not with Cambium. >> >> You are more than welcome to your opinions. Complaining that Cambium is >> seeking revenue is just beyond ridiculous. Do you give your customers free >> upgrades? Do you give them free warranties? Why would you expect anyone >> to do this for you? >> >> >> Josh Luthman >> Office: 937-552-2340 <(937)%20552-2340> >> Direct: 937-552-2343 <(937)%20552-2343> >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Thu, Mar 2, 2017 at 3:55 PM, Tom Kolb <[email protected]> >> wrote: >> >>> Josh are you with Cambium. If not I don’t think I need to hear snide >>> remarks from you. If you are with Cambium I think you are out of line. >>> >>> >it is just clearly a way to try to generate revenue >>> >>> >>> >>> Your complaint is that a business wants generate revenue? Really? >>> >>> >>> I am entitled to my opinions and have endured 15 years of Motorola and >>> Cambium many bad software releases. I think it is wrong to charge for >>> getting timely help to Cambium problems. We never call cambium to chit chat >>> or to ask stupid questions. >>> >>> >>> >>> Tom Kolb >>> >>> SITCO, LLC >>> >>> President >>> >>> 812-618-4444 <(812)%20618-4444> >>> >>> >>> >>> *From:* [email protected] [mailto:cambium-users-bounces@ >>> wispa.org] *On Behalf Of *Josh Luthman >>> *Sent:* Thursday, March 02, 2017 2:47 PM >>> *To:* Cambium Networks User Group <[email protected]> >>> *Subject:* Re: [Cambium-users] Introducing Cambium Care >>> >>> >>> >>> The support available today is still there as best effort as it is >>> today. The plans for additional cost are additional benefit. You're not >>> required to purchase them. >>> >>> >>> >>> >it is just clearly a way to try to generate revenue >>> >>> >>> >>> Your complaint is that a business wants generate revenue? Really? >>> >>> >>> >>> >>> Josh Luthman >>> Office: 937-552-2340 <(937)%20552-2340> >>> Direct: 937-552-2343 <(937)%20552-2343> >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> >>> >>> On Thu, Mar 2, 2017 at 3:37 PM, Tom Kolb <[email protected]> >>> wrote: >>> >>> I really hate to see Cambium make this move. It would seem to me that >>> you have your program is designed backwards. Why are you going to penalize >>> the customers like SITCO that are very self-sufficient and give us answers >>> on a non-priority basis? We only call if we have an emergency or suspect a >>> firmware bug. And when we call we expect to be able to talk to a human to >>> expedite a resolution. You say “Prime customers will have regular personal >>> interaction to learn about the latest releases, service bulletins, and >>> other timely information.” Prime customers will learn about latest >>> releases, service bulletins, and other timely information. Don’t you think >>> your good customers want this as well? Please explain the logic of your new >>> program. To me it is just clearly a way to try to generate revenue and by >>> its design will provide inferior service to the self-sufficient customers. >>> >>> >>> >>> >>> >>> >>> >>> *From:* [email protected] [mailto:cambium-users-bounces@ >>> wispa.org] *On Behalf Of *Ray Savich via Cambium-users >>> *Sent:* Wednesday, March 01, 2017 9:36 AM >>> *To:* Cambium Networks User Group <[email protected]> >>> *Subject:* [Cambium-users] Introducing Cambium Care >>> >>> >>> >>> We're beginning a new era in how we provide technical support to our >>> customers with the introduction of Cambium Care. >>> http://www.cambiumnetworks.com/blog/introducing-cambium-care/ >>> >>> >>> _______________________________________________ >>> Cambium-users mailing list >>> [email protected] >>> http://lists.wispa.org/mailman/listinfo/cambium-users >>> >>> >>> >>> _______________________________________________ >>> Cambium-users mailing list >>> [email protected] >>> http://lists.wispa.org/mailman/listinfo/cambium-users >>> >>> >> > _______________________________________________ > Cambium-users mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/cambium-users > >
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