That's only true if they're hiring enough additional support personnel. Otherwise it's a matter of prioritization, which means the lower tiers take a hit.
On Thursday, March 2, 2017, Josh Luthman <[email protected]> wrote: > It's a concern based on nothing. Certainly not the Cambium track record I > see. From the way I read it, the concern is that Cambium wants revenue. > > The free support I've always gotten is still there. If you need better > support, it is now available. > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Thu, Mar 2, 2017 at 5:49 PM, Jason McKemie < > [email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: > >> He's probably concerned that the addition of this new tier will >> effectively lower the level of the baseline support. It's a valid concern. >> >> >> On Thursday, March 2, 2017, Josh Luthman <[email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: >> >>> I am not with Cambium. >>> >>> You are more than welcome to your opinions. Complaining that Cambium is >>> seeking revenue is just beyond ridiculous. Do you give your customers free >>> upgrades? Do you give them free warranties? Why would you expect anyone >>> to do this for you? >>> >>> >>> Josh Luthman >>> Office: 937-552-2340 <(937)%20552-2340> >>> Direct: 937-552-2343 <(937)%20552-2343> >>> 1100 Wayne St >>> Suite 1337 >>> Troy, OH 45373 >>> >>> On Thu, Mar 2, 2017 at 3:55 PM, Tom Kolb <[email protected]> >>> wrote: >>> >>>> Josh are you with Cambium. If not I don’t think I need to hear snide >>>> remarks from you. If you are with Cambium I think you are out of line. >>>> >>>> >it is just clearly a way to try to generate revenue >>>> >>>> >>>> >>>> Your complaint is that a business wants generate revenue? Really? >>>> >>>> >>>> I am entitled to my opinions and have endured 15 years of Motorola and >>>> Cambium many bad software releases. I think it is wrong to charge for >>>> getting timely help to Cambium problems. We never call cambium to chit chat >>>> or to ask stupid questions. >>>> >>>> >>>> >>>> Tom Kolb >>>> >>>> SITCO, LLC >>>> >>>> President >>>> >>>> 812-618-4444 <(812)%20618-4444> >>>> >>>> >>>> >>>> *From:* [email protected] [mailto:cambium-users-bounces@ >>>> wispa.org] *On Behalf Of *Josh Luthman >>>> *Sent:* Thursday, March 02, 2017 2:47 PM >>>> *To:* Cambium Networks User Group <[email protected]> >>>> *Subject:* Re: [Cambium-users] Introducing Cambium Care >>>> >>>> >>>> >>>> The support available today is still there as best effort as it is >>>> today. The plans for additional cost are additional benefit. You're not >>>> required to purchase them. >>>> >>>> >>>> >>>> >it is just clearly a way to try to generate revenue >>>> >>>> >>>> >>>> Your complaint is that a business wants generate revenue? Really? >>>> >>>> >>>> >>>> >>>> Josh Luthman >>>> Office: 937-552-2340 <(937)%20552-2340> >>>> Direct: 937-552-2343 <(937)%20552-2343> >>>> 1100 Wayne St >>>> Suite 1337 >>>> Troy, OH 45373 >>>> >>>> >>>> >>>> On Thu, Mar 2, 2017 at 3:37 PM, Tom Kolb <[email protected]> >>>> wrote: >>>> >>>> I really hate to see Cambium make this move. It would seem to me that >>>> you have your program is designed backwards. Why are you going to penalize >>>> the customers like SITCO that are very self-sufficient and give us answers >>>> on a non-priority basis? We only call if we have an emergency or suspect a >>>> firmware bug. And when we call we expect to be able to talk to a human to >>>> expedite a resolution. You say “Prime customers will have regular personal >>>> interaction to learn about the latest releases, service bulletins, and >>>> other timely information.” Prime customers will learn about latest >>>> releases, service bulletins, and other timely information. Don’t you think >>>> your good customers want this as well? Please explain the logic of your new >>>> program. To me it is just clearly a way to try to generate revenue and by >>>> its design will provide inferior service to the self-sufficient customers. >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> *From:* [email protected] [mailto:cambium-users-bounces@ >>>> wispa.org] *On Behalf Of *Ray Savich via Cambium-users >>>> *Sent:* Wednesday, March 01, 2017 9:36 AM >>>> *To:* Cambium Networks User Group <[email protected]> >>>> *Subject:* [Cambium-users] Introducing Cambium Care >>>> >>>> >>>> >>>> We're beginning a new era in how we provide technical support to our >>>> customers with the introduction of Cambium Care. >>>> http://www.cambiumnetworks.com/blog/introducing-cambium-care/ >>>> >>>> >>>> _______________________________________________ >>>> Cambium-users mailing list >>>> [email protected] >>>> http://lists.wispa.org/mailman/listinfo/cambium-users >>>> >>>> >>>> >>>> _______________________________________________ >>>> Cambium-users mailing list >>>> [email protected] >>>> http://lists.wispa.org/mailman/listinfo/cambium-users >>>> >>>> >>> >> _______________________________________________ >> Cambium-users mailing list >> [email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');> >> http://lists.wispa.org/mailman/listinfo/cambium-users >> >> >
_______________________________________________ Cambium-users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/cambium-users
