He's probably concerned that the addition of this new tier will effectively lower the level of the baseline support. It's a valid concern.
On Thursday, March 2, 2017, Josh Luthman <[email protected]> wrote: > I am not with Cambium. > > You are more than welcome to your opinions. Complaining that Cambium is > seeking revenue is just beyond ridiculous. Do you give your customers free > upgrades? Do you give them free warranties? Why would you expect anyone > to do this for you? > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Thu, Mar 2, 2017 at 3:55 PM, Tom Kolb <[email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: > >> Josh are you with Cambium. If not I don’t think I need to hear snide >> remarks from you. If you are with Cambium I think you are out of line. >> >> >it is just clearly a way to try to generate revenue >> >> >> >> Your complaint is that a business wants generate revenue? Really? >> >> >> I am entitled to my opinions and have endured 15 years of Motorola and >> Cambium many bad software releases. I think it is wrong to charge for >> getting timely help to Cambium problems. We never call cambium to chit chat >> or to ask stupid questions. >> >> >> >> Tom Kolb >> >> SITCO, LLC >> >> President >> >> 812-618-4444 <(812)%20618-4444> >> >> >> >> *From:* [email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');> >> [mailto:[email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');>] *On >> Behalf Of *Josh Luthman >> *Sent:* Thursday, March 02, 2017 2:47 PM >> *To:* Cambium Networks User Group <[email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');>> >> *Subject:* Re: [Cambium-users] Introducing Cambium Care >> >> >> >> The support available today is still there as best effort as it is >> today. The plans for additional cost are additional benefit. You're not >> required to purchase them. >> >> >> >> >it is just clearly a way to try to generate revenue >> >> >> >> Your complaint is that a business wants generate revenue? Really? >> >> >> >> >> Josh Luthman >> Office: 937-552-2340 <(937)%20552-2340> >> Direct: 937-552-2343 <(937)%20552-2343> >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> >> >> On Thu, Mar 2, 2017 at 3:37 PM, Tom Kolb <[email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: >> >> I really hate to see Cambium make this move. It would seem to me that you >> have your program is designed backwards. Why are you going to penalize the >> customers like SITCO that are very self-sufficient and give us answers on a >> non-priority basis? We only call if we have an emergency or suspect a >> firmware bug. And when we call we expect to be able to talk to a human to >> expedite a resolution. You say “Prime customers will have regular personal >> interaction to learn about the latest releases, service bulletins, and >> other timely information.” Prime customers will learn about latest >> releases, service bulletins, and other timely information. Don’t you think >> your good customers want this as well? Please explain the logic of your new >> program. To me it is just clearly a way to try to generate revenue and by >> its design will provide inferior service to the self-sufficient customers. >> >> >> >> >> >> >> >> *From:* [email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');> >> [mailto:[email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');>] *On >> Behalf Of *Ray Savich via Cambium-users >> *Sent:* Wednesday, March 01, 2017 9:36 AM >> *To:* Cambium Networks User Group <[email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');>> >> *Subject:* [Cambium-users] Introducing Cambium Care >> >> >> >> We're beginning a new era in how we provide technical support to our >> customers with the introduction of Cambium Care. >> http://www.cambiumnetworks.com/blog/introducing-cambium-care/ >> >> >> _______________________________________________ >> Cambium-users mailing list >> [email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');> >> http://lists.wispa.org/mailman/listinfo/cambium-users >> >> >> >> _______________________________________________ >> Cambium-users mailing list >> [email protected] >> <javascript:_e(%7B%7D,'cvml','[email protected]');> >> http://lists.wispa.org/mailman/listinfo/cambium-users >> >> >
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