How would that be possible? :)
On 3/2/2017 2:49 PM, Jason McKemie wrote:
He's probably concerned that the addition of this new tier will
effectively lower the level of the baseline support. It's a valid concern.
On Thursday, March 2, 2017, Josh Luthman <[email protected]
<mailto:[email protected]>> wrote:
I am not with Cambium.
You are more than welcome to your opinions. Complaining that
Cambium is seeking revenue is just beyond ridiculous. Do you give
your customers free upgrades? Do you give them free warranties?
Why would you expect anyone to do this for you?
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Thu, Mar 2, 2017 at 3:55 PM, Tom Kolb <[email protected]
<javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote:
Josh are you with Cambium. If not I don’t think I need to hear
snide remarks from you. If you are with Cambium I think you
are out of line.
>it is just clearly a way to try to generate revenue
Your complaint is that a business wants generate revenue? Really?
I am entitled to my opinions and have endured 15 years of
Motorola and Cambium many bad software releases. I think it is
wrong to charge for getting timely help to Cambium problems.
We never call cambium to chit chat or to ask stupid questions.
Tom Kolb
SITCO, LLC
President
812-618-4444 <tel:%28812%29%20618-4444>
*From:*[email protected]
<javascript:_e(%7B%7D,'cvml','[email protected]');>
[mailto:[email protected]
<javascript:_e(%7B%7D,'cvml','[email protected]');>]
*On Behalf Of *Josh Luthman
*Sent:* Thursday, March 02, 2017 2:47 PM
*To:* Cambium Networks User Group <[email protected]
<javascript:_e(%7B%7D,'cvml','[email protected]');>>
*Subject:* Re: [Cambium-users] Introducing Cambium Care
The support available today is still there as best effort as
it is today. The plans for additional cost are additional
benefit. You're not required to purchase them.
>it is just clearly a way to try to generate revenue
Your complaint is that a business wants generate revenue? Really?
Josh Luthman
Office: 937-552-2340 <tel:%28937%29%20552-2340>
Direct: 937-552-2343 <tel:%28937%29%20552-2343>
1100 Wayne St
Suite 1337
Troy, OH 45373
On Thu, Mar 2, 2017 at 3:37 PM, Tom Kolb
<[email protected]
<javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote:
I really hate to see Cambium make this move. It would seem
to me that you have your program is designed backwards.
Why are you going to penalize the customers like SITCO
that are very self-sufficient and give us answers on a
non-priority basis? We only call if we have an emergency
or suspect a firmware bug. And when we call we expect to
be able to talk to a human to expedite a resolution. You
say “Prime customers will have regular personal
interaction to learn about the latest releases, service
bulletins, and other timely information.” Prime customers
will learn about latest releases, service bulletins, and
other timely information. Don’t you think your good
customers want this as well? Please explain the logic of
your new program. To me it is just clearly a way to try to
generate revenue and by its design will provide inferior
service to the self-sufficient customers.
*From:* [email protected]
<javascript:_e(%7B%7D,'cvml','[email protected]');>
[mailto:[email protected]
<javascript:_e(%7B%7D,'cvml','[email protected]');>]
*On Behalf Of *Ray Savich via Cambium-users
*Sent:* Wednesday, March 01, 2017 9:36 AM
*To:* Cambium Networks User Group <[email protected]
<javascript:_e(%7B%7D,'cvml','[email protected]');>>
*Subject:* [Cambium-users] Introducing Cambium Care
We're beginning a new era in how we provide technical
support to our customers with the introduction of Cambium
Care.
http://www.cambiumnetworks.com/blog/introducing-cambium-care/
<http://www.cambiumnetworks.com/blog/introducing-cambium-care/>
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