I’ve been OK with email support, plus the forums.
I see that the Prime program includes proactively getting to know the customer’s team and network, plus it includes all risks repair/replacement. That can’t be cheap. More like a Cisco maintenance contract. They didn’t give any details on pricing, but if they are going to replace hardware that gets destroyed by acts of god, probably similar to Cisco SmartNet you would have to register each piece of equipment by serial number and pay yearly for each covered piece of equipment. Not something most of us could afford, but we have to remember that Cambium has other categories of customer like enterprise and government/military with big needs and big budgets. Maybe those of us in the cheap seats will lose out, but it’s not obvious we will. We probably need to wait and see. Who knows, maybe this will bring in so much revenue from the high end customers that Cambium can hire a whole bunch more support personnel and some of that will trickle down to us. From: [email protected] [mailto:[email protected]] On Behalf Of Josh Luthman Sent: Thursday, March 2, 2017 4:55 PM To: Cambium Networks User Group <[email protected]> Subject: Re: [Cambium-users] Introducing Cambium Care It's a concern based on nothing. Certainly not the Cambium track record I see. From the way I read it, the concern is that Cambium wants revenue. The free support I've always gotten is still there. If you need better support, it is now available. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Mar 2, 2017 at 5:49 PM, Jason McKemie <[email protected] <mailto:[email protected]> > wrote: He's probably concerned that the addition of this new tier will effectively lower the level of the baseline support. It's a valid concern. On Thursday, March 2, 2017, Josh Luthman <[email protected] <mailto:[email protected]> > wrote: I am not with Cambium. You are more than welcome to your opinions. Complaining that Cambium is seeking revenue is just beyond ridiculous. Do you give your customers free upgrades? Do you give them free warranties? Why would you expect anyone to do this for you? Josh Luthman Office: 937-552-2340 <tel:(937)%20552-2340> Direct: 937-552-2343 <tel:(937)%20552-2343> 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Mar 2, 2017 at 3:55 PM, Tom Kolb <[email protected] <mailto:[email protected]> > wrote: Josh are you with Cambium. If not I don’t think I need to hear snide remarks from you. If you are with Cambium I think you are out of line. >it is just clearly a way to try to generate revenue Your complaint is that a business wants generate revenue? Really? I am entitled to my opinions and have endured 15 years of Motorola and Cambium many bad software releases. I think it is wrong to charge for getting timely help to Cambium problems. We never call cambium to chit chat or to ask stupid questions. Tom Kolb SITCO, LLC President 812-618-4444 <tel:(812)%20618-4444> From: [email protected] <mailto:[email protected]> [mailto:[email protected]] On Behalf Of Josh Luthman Sent: Thursday, March 02, 2017 2:47 PM To: Cambium Networks User Group <[email protected] <mailto:[email protected]> > Subject: Re: [Cambium-users] Introducing Cambium Care The support available today is still there as best effort as it is today. The plans for additional cost are additional benefit. You're not required to purchase them. >it is just clearly a way to try to generate revenue Your complaint is that a business wants generate revenue? Really? Josh Luthman Office: 937-552-2340 <tel:(937)%20552-2340> Direct: 937-552-2343 <tel:(937)%20552-2343> 1100 Wayne St Suite 1337 Troy, OH 45373 On Thu, Mar 2, 2017 at 3:37 PM, Tom Kolb <[email protected] <mailto:[email protected]> > wrote: I really hate to see Cambium make this move. It would seem to me that you have your program is designed backwards. Why are you going to penalize the customers like SITCO that are very self-sufficient and give us answers on a non-priority basis? We only call if we have an emergency or suspect a firmware bug. And when we call we expect to be able to talk to a human to expedite a resolution. You say “Prime customers will have regular personal interaction to learn about the latest releases, service bulletins, and other timely information.” Prime customers will learn about latest releases, service bulletins, and other timely information. Don’t you think your good customers want this as well? Please explain the logic of your new program. To me it is just clearly a way to try to generate revenue and by its design will provide inferior service to the self-sufficient customers. From: [email protected] <mailto:[email protected]> [mailto:[email protected]] On Behalf Of Ray Savich via Cambium-users Sent: Wednesday, March 01, 2017 9:36 AM To: Cambium Networks User Group <[email protected] <mailto:[email protected]> > Subject: [Cambium-users] Introducing Cambium Care We're beginning a new era in how we provide technical support to our customers with the introduction of Cambium Care. http://www.cambiumnetworks.com/blog/introducing-cambium-care/ _______________________________________________ Cambium-users mailing list [email protected] <mailto:[email protected]> http://lists.wispa.org/mailman/listinfo/cambium-users _______________________________________________ Cambium-users mailing list [email protected] <mailto:[email protected]> http://lists.wispa.org/mailman/listinfo/cambium-users _______________________________________________ Cambium-users mailing list [email protected] <mailto:[email protected]> http://lists.wispa.org/mailman/listinfo/cambium-users
_______________________________________________ Cambium-users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/cambium-users
