I have a question that may really just come down to a matter of preference. However, I want to make sure there is something that I am not missing. For those who want to "read along" my question stems from IPexpert's One Week Lab Experience lab 2. I also think i have seen a similar question in the 5-lab workbook.
For everyone else, the CCX requirement is to play a contact's position in queue while they are in the queued branch of Select Resource. Specifically, they want you to play a prompt that says "The number of people ahead of you is one" (or two, or three, etc.). The way I do this is as follows: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ playPrompt (P[YourPosinQ.wav] + intPosInQ) delay 30s goto label: queueLoop The way I have seen IPExpert handle this has a few more steps: step: Select Resource from CSQ - (Connected) - (Queued) label: queueLoop intPosInQ = Get Reporting Statistic PositionInQueue decrement intPosInQ promptNumInQ = Create Generated Prompt number (intPosInQ) promptQueue = Create Container Prompt Concatenation (P[YourPosinQ] + promptNumInQ) playPrompt (promptQueue) delay 30s goto label: queueLoop When I use my method, I get the desired result. My question is what (if any) advantage is there in generating the spoken prompt and packaging the two prompts instead of just doing the concatenation in-line with the Play Prompt step? Thanks in advance. -Bill -- William Bell blog: http://ucguerrilla.com twitter: @ucguerrilla
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