> Let's say a client called in cos something happened and you went ahead and > fixed the problem and it turns out that the cause was that a co-worker missed > out on some detail. Well I was about to write up a ticket on it, without > thinking, > and another person said "No dont do that we watch out for each other". And I > nodded in agreement. So I didnt write it up.
Did you at least let the co-worker that missed it know about the problem? The ticket system is (hopefully) in place to allow for feedback and positive growth. We all make mistakes, it's part of being human. Being able to identify our mistakes and correct them is part of what helps us improve as developers. That being said, a large number of tickets or problems reported can be an indication that someone is not learning from their mistakes. > And I also have an issue with the way things work here, cos it opens up to > people making easy mistakes. you know, stuff that should be automated. The truth is that there is a system in place where you work that people are purposely circumventing and that's nothing but bad news. I would suggest that you try to find out why it's happening and see what can be done about the source of the problem. It sounds like there is either a level of intimidation or miscommunication between you and management at this point, neither of which are good for production. HTH Hatton ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Upgrade to Adobe ColdFusion MX7 Experience Flex 2 & MX7 integration & create powerful cross-platform RIAs http://www.adobe.com/products/coldfusion/flex2/?sdid=RVJQ Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:237639 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5
