> As a side, note, I put this into a blog post, and within one hour, I
> got a response from Comcast Customer Service in my comments section:

o_O Maybe I should post something in my blog as well!

Ya know, that does give me at least a bit of hope (for change
(*snicker*)) that companies are realizing that they have to actively
seek out customer comments and criticisms.  Maybe they're realizing
that they can't ignore "one person" any more.

Might not be a bad thing

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