>From the Dell knowledgebase: http://www.adobe.com/support/techdocs/2256a.htm Adobe application crashes or freezes on Pentium 3 computer (Photoshop 6.0-7.x or Photoshop Album 1.x on Windows)
Issue Adobe Photoshop or Adobe Photoshop Album crashes with a blue or black screen, freezes, unexpectedly restarts, or displays a Program Error on a computer that has an Intel Pentium 3 processor. Detail If the computer manufacturer is Dell Computer Corporation, the system may return the error "Alert: Regulator Error." Solution Contact the motherboard or computer manufacturer for assistance resolving this issue, which occurs because of an electrical problem on some motherboards. Note: As a temporary workaround on some computers, you can disable the extensions that optimize data movement in Photoshop or Photoshop Album. Performance, however, will slow noticeably. To disable the extensions in Photoshop: 1. Exit from Photoshop. 2. In Windows Explorer, move the Extensions folder from the Program Files/Adobe/Photoshop [version]/Plug-Ins/Adobe Photoshop Only folder to a location outside of the Adobe folder (for example, move it to the desktop). 3. Restart Photoshop. To disable the extensions in Photoshop Album: 1. Exit from Photoshop Album. 2. In Windows Explorer, move the MMXCore.8BX plug-in from the Program Files/Adobe/Photoshop Album/Apps/Plugins folder to a location outside of the Adobe folder (for example, move it to the desktop). 3. Restart Photoshop Album. Additional Information The electrical problem on the affected motherboards is triggered by computer operations that use the pathway (called a bus) between the processor and the RAM for an excessive number of microseconds. This problem can be triggered by the operating system or other applications; however, it often appears when using Photoshop or Photoshop Album because few other applications move memory as rapidly as Photoshop or Photoshop Album does. In Compaq Presario notebook computers, either the electrical problem cited above or an overheated display card may cause the screen to turn black or the computer to restart. The electrical problem also occurs with Dell Optiplex GX1 computers and ASUS P2B-F and P3B-F motherboards and possibly with other motherboards. Background information The electrical problem on the affected motherboards is triggered by computer operations that use the pathway (called a bus) between the processor and the RAM for an excessive number of microseconds. This problem can be triggered by the operating system or other applications; however, it often appears when using Photoshop or Photoshop Album because few other applications move memory as rapidly as Photoshop or process data as intensely as Photoshop Album during certain operations. For example, when Photoshop Album generates thumbnails while importing files, it uses the MMXCore extension (MMXCore.8bx) extensively. Because Photoshop Album requires more processor power when using the MMXCore extension, the usage may trigger an electrical problem on some motherboards. In Compaq Presario notebook computers, either the electrical problem cited above or an overheated display card may cause the screen to turn black or the computer to restart. The electrical problem also occurs with Dell Optiplex GX1 computers and ASUS P2B-F and P3B-F motherboards and possibly with other motherboards. -------------------------------------------------------------------------------- ====================================== Stop spam on your domain, use our gateway! For hosting solutions http://www.clickdoug.com Featuring Win2003 Enterprise, RedHat Linux, CFMX 6.1 and all databases. ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 Suggested corporate Anti-virus policy: http://www.dshield.org/antivirus.pdf ====================================== If you are not satisfied with my service, my job isn't done! ----- Original Message ----- From: "Dana Tierney" <[EMAIL PROTECTED]> To: "CF-Community" <[EMAIL PROTECTED]> Sent: Monday, September 15, 2003 2:56 AM Subject: wierd Dell (or Adobe??) hardware issue. | well, I have cruised the Dell support forms and don't find these problems | so let me ask you kind folks before I post there as I am impressed with the | ability of the list to find answers to strange questions. | | First, its an older Dell. 500 mhz I think, 256 ram, 40g HD. Micron, if that | tells anyone anything. | | 1) The symptom: black Dos-like screen that says Alert! Regulator Failure! | | Sounds really ugly, I am sure you will agree. It is accompanied by a total | hardware freeze, no mouse, no keyboard, and in fact I have at times had to | pull the power cord to get it to reboot. I have narrowed the circumstances | where this happens to "editing jpegs at high magnification in Photoshop." | Only. Which I find bizarre... the message makes it sound like the machine | is overheating, definitely doing something hardware related anyway, I | thought RAM possibly, but I have had the machine on for days, doing massive | uploads and downloads while playing winamp and surfing the internet, | sending email and opening and closing huge text files (400 p Word docs) and | nada, I have been known to run out of resouces (often - :P) but never to | overheat or to get this message. | | But let me try to clean up these really badly-scanned drawings, and | kablooie. I can of course, refrain from using Photoshop. But this doesnt | get my artwork ready. And dang, is there another package out there that | does the same stuff? It would have to be free, too, or at least a trial | version. I am familiar with Gimp but it's not all that intuitive and | crashes, which is a bad things when you are making changes to big text | files. | | | 2) On boot, the computer says it can't find any hard drives, press F2 for | setup and F1 to continue. If you press F1 the machine boots normally. | Gel was having this issue earlier this year, but as I understand it he | stopped getting this message when he changed the hard drive cable. I then | changed mine also, but no joy. It does not seem, as someone suggested then, | to be a failing hard drive. | | Despite the massive FTPing I run scandisk and defrag often and there are | few if any bad sectors. Performance is about what you might expect, ie | after 6 or 7 hours of simultaneous internet, large Word docs and FTP, I | start getting messages suggesting that i might like save my work and close | some windows. Less time if I am listening to internet radio at the same | time :) | | btw, this is w98 se. There are no conflicts in device manager. Lets see, | virus scan is clean, and these problems occur regardless of the presense of | adware, for which I do also scan regularly. | | Thanks for any ideas. | | Dana | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/lists.cfm?link=t:5 Subscription: http://www.houseoffusion.com/lists.cfm?link=s:5 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5 Your ad could be here. Monies from ads go to support these lists and provide more resources for the community. http://www.fusionauthority.com/ads.cfm
