Actually what I did was go to the Dell web site and do a knowledgebase search for the string: "Regulator Error" and it found a message in one of the forums with the adobe link.
There is more on the #2 problem as well, with suggestions for reseating the plugs around the processor and the plug where the power supply connects to the motherboard. ====================================== Stop spam on your domain, use our gateway! For hosting solutions http://www.clickdoug.com Featuring Win2003 Enterprise, RedHat Linux, CFMX 6.1 and all databases. ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 Suggested corporate Anti-virus policy: http://www.dshield.org/antivirus.pdf ====================================== If you are not satisfied with my service, my job isn't done! ----- Original Message ----- From: "Dana Tierney" <[EMAIL PROTECTED]> To: "CF-Community" <[EMAIL PROTECTED]> Sent: Monday, September 15, 2003 5:36 AM Subject: Re: wierd Dell (or Adobe??) hardware issue. | oh wait you did find it on the dell site not adobe's -- silly me, must have | blown past the kb on my way to the message boards. | | But YOU found it, rah Doug! | | Dana | | Doug White writes: | | > >From the Dell knowledgebase: | > http://www.adobe.com/support/techdocs/2256a.htm | > Adobe application crashes or freezes on Pentium 3 computer (Photoshop 6.0-7.x or | > Photoshop Album 1.x on Windows) | > | > Issue | > Adobe Photoshop or Adobe Photoshop Album crashes with a blue or black screen, | > freezes, unexpectedly restarts, or displays a Program Error on a computer that | > has an Intel Pentium 3 processor. | > | > | > Detail | > If the computer manufacturer is Dell Computer Corporation, the system may return | > the error "Alert: Regulator Error." | > | > | > Solution | > | > Contact the motherboard or computer manufacturer for assistance resolving this | > issue, which occurs because of an electrical problem on some motherboards. | > | > | > Note: As a temporary workaround on some computers, you can disable the | > extensions that optimize data movement in Photoshop or Photoshop Album. | > Performance, however, will slow noticeably. | > | > | > To disable the extensions in Photoshop: | > 1. Exit from Photoshop. | > 2. In Windows Explorer, move the Extensions folder from the Program | > Files/Adobe/Photoshop [version]/Plug-Ins/Adobe Photoshop Only folder to a | > location outside of the Adobe folder (for example, move it to the desktop). | > 3. Restart Photoshop. | > | > | > To disable the extensions in Photoshop Album: | > 1. Exit from Photoshop Album. | > 2. In Windows Explorer, move the MMXCore.8BX plug-in from the Program | > Files/Adobe/Photoshop Album/Apps/Plugins folder to a location outside of the | > Adobe folder (for example, move it to the desktop). | > 3. Restart Photoshop Album. | > | > | > Additional Information | > | > The electrical problem on the affected motherboards is triggered by computer | > operations that use the pathway (called a bus) between the processor and the RAM | > for an excessive number of microseconds. This problem can be triggered by the | > operating system or other applications; however, it often appears when using | > Photoshop or Photoshop Album because few other applications move memory as | > rapidly as Photoshop or Photoshop Album does. | > | > | > In Compaq Presario notebook computers, either the electrical problem cited above | > or an overheated display card may cause the screen to turn black or the computer | > to restart. | > | > | > The electrical problem also occurs with Dell Optiplex GX1 computers and ASUS | > P2B-F and P3B-F motherboards and possibly with other motherboards. | > | > | > Background information | > | > The electrical problem on the affected motherboards is triggered by computer | > operations that use the pathway (called a bus) between the processor and the RAM | > for an excessive number of microseconds. This problem can be triggered by the | > operating system or other applications; however, it often appears when using | > Photoshop or Photoshop Album because few other applications move memory as | > rapidly as Photoshop or process data as intensely as Photoshop Album during | > certain operations. For example, when Photoshop Album generates thumbnails while | > importing files, it uses the MMXCore extension (MMXCore.8bx) extensively. | > Because Photoshop Album requires more processor power when using the MMXCore | > extension, the usage may trigger an electrical problem on some motherboards. | > | > | > In Compaq Presario notebook computers, either the electrical problem cited above | > or an overheated display card may cause the screen to turn black or the computer | > to restart. | > | > | > The electrical problem also occurs with Dell Optiplex GX1 computers and ASUS | > P2B-F and P3B-F motherboards and possibly with other motherboards. | > | > | > | > ------------------------------------------------------------------------------ -- | > | > | > ====================================== | > Stop spam on your domain, use our gateway! | > For hosting solutions http://www.clickdoug.com | > Featuring Win2003 Enterprise, RedHat Linux, CFMX 6.1 and all databases. | > ISP rated: http://www.forta.com/cf/isp/isp.cfm?isp_id=772 | > Suggested corporate Anti-virus policy: http://www.dshield.org/antivirus.pdf | > ====================================== | > If you are not satisfied with my service, my job isn't done! | > | > ----- Original Message ----- | > From: "Dana Tierney" <[EMAIL PROTECTED]> | > To: "CF-Community" <[EMAIL PROTECTED]> | > Sent: Monday, September 15, 2003 2:56 AM | > Subject: wierd Dell (or Adobe??) hardware issue. | > | > | > | well, I have cruised the Dell support forms and don't find these problems | > | so let me ask you kind folks before I post there as I am impressed with the | > | ability of the list to find answers to strange questions. | > | | > | First, its an older Dell. 500 mhz I think, 256 ram, 40g HD. Micron, if that | > | tells anyone anything. | > | | > | 1) The symptom: black Dos-like screen that says Alert! Regulator Failure! | > | | > | Sounds really ugly, I am sure you will agree. It is accompanied by a total | > | hardware freeze, no mouse, no keyboard, and in fact I have at times had to | > | pull the power cord to get it to reboot. I have narrowed the circumstances | > | where this happens to "editing jpegs at high magnification in Photoshop." | > | Only. Which I find bizarre... the message makes it sound like the machine | > | is overheating, definitely doing something hardware related anyway, I | > | thought RAM possibly, but I have had the machine on for days, doing massive | > | uploads and downloads while playing winamp and surfing the internet, | > | sending email and opening and closing huge text files (400 p Word docs) and | > | nada, I have been known to run out of resouces (often - :P) but never to | > | overheat or to get this message. | > | | > | But let me try to clean up these really badly-scanned drawings, and | > | kablooie. I can of course, refrain from using Photoshop. But this doesnt | > | get my artwork ready. And dang, is there another package out there that | > | does the same stuff? It would have to be free, too, or at least a trial | > | version. I am familiar with Gimp but it's not all that intuitive and | > | crashes, which is a bad things when you are making changes to big text | > | files. | > | | > | | > | 2) On boot, the computer says it can't find any hard drives, press F2 for | > | setup and F1 to continue. If you press F1 the machine boots normally. | > | Gel was having this issue earlier this year, but as I understand it he | > | stopped getting this message when he changed the hard drive cable. I then | > | changed mine also, but no joy. It does not seem, as someone suggested then, | > | to be a failing hard drive. | > | | > | Despite the massive FTPing I run scandisk and defrag often and there are | > | few if any bad sectors. Performance is about what you might expect, ie | > | after 6 or 7 hours of simultaneous internet, large Word docs and FTP, I | > | start getting messages suggesting that i might like save my work and close | > | some windows. Less time if I am listening to internet radio at the same | > | time :) | > | | > | btw, this is w98 se. There are no conflicts in device manager. Lets see, | > | virus scan is clean, and these problems occur regardless of the presense of | > | adware, for which I do also scan regularly. | > | | > | Thanks for any ideas. | > | | > | Dana | > | | > | ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/lists.cfm?link=t:5 Subscription: http://www.houseoffusion.com/lists.cfm?link=s:5 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5 Your ad could be here. Monies from ads go to support these lists and provide more resources for the community. http://www.fusionauthority.com/ads.cfm
