Aloma, Wow, I am so sorry you are having to deal with this. I would suggest having two people present to talk to X. Explain to her that the security footage shows that she is living in the space and that is not allowed and her membership is revoked and she will need to vacate the premises. I would have the 2 people stay with X while she gathers her belongings and follow her out. Hopefully it is addressed in your membership agreement if not make a change now. It is so hard to know to what lengths people will try to stretch the system. Best of luck. Keep us posted. Wendy
Sent from Mail for Windows 10 From: Aloma Loren Sent: Monday, November 26, 2018 12:25 PM To: Coworking Subject: [Coworking] When a member moves in :( How to deal with a member whois living in their office. We have a member, we'll call this member X. X moved into a private office a couple months ago. X gave 30 days notice that they will be out by the end of November, however, they want to continue their membership as a Flex Desk member so would still have 24/7 access to the space. It is clear from our security cameras X is here 24/7. Walks around the space in their socks, is always in the same clothes, looks like they don't shower... Hung a towel over the inside of the door to block any little space between the blinds. The other night the cameras showed the police here at 4:30am walking through the space with flashlights. X says they had a friend in here that got violent and they had to call the police. X refuses to let us show the office to new members. They claim they are on the phone and busy all day. They literally slammed the door in my office manager's face when she was trying to talk to her very kindly about this. Anyone dealt with this kind of situation before? I can handle not showing the office. I have a feeling it would not show well anyway. I do not feel comfortable with X still having access to the space after they move out of their office. Have you had to cancel a membership/refuse someone before? How do you word it? Any advice or just sharing of stories welcome. -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
