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Gary,
As this is an installation issue, support is free, so you don't need to
worry about the $500. As an aside, I hope you don't mind but I've passed
on your name/email to Andrew Robinson of Macromedia UK so as to get this
escalated for you.
I can also provide you with his contact details if you want to ping me
off-list? If anyone else is in the same boat, again ping me off list and
I'll get you hooked up with Andrew (I'd obviously rather not just give
out his details here without permisison).
Andy
Gary F wrote:
- see footer for list info -<
Niklas, MM UK told me they don't have anyone in the UK with server knowledge
and I should contact the US (after sending me lame info about how to
download evaluation software correctly!).
Since then I called MM UK on the phone and asked to speak to a sales
manager. Who else would be eager to please a customer in order to get some
sales? Exactly! :-) I spoke to a cheerful lady called Bengta Jordan who
sounded very concerned about the treatment I received and asked me to email
her all the info and she'll raise an internal support request. She mention
Andrew Fisher - not sure who he is?
Anyway, hopefully someone will get back to me soon otherwise I'll have to
take a crash course in BlueDragon.
Cheers,
Gary
On 11/28/05, Niklas Richardson <[EMAIL PROTECTED]> wrote:
- see footer for list info -<
....and what did MM UK say?
On 28/11/05, Gary F <[EMAIL PROTECTED]> wrote:
- see footer for list info -<
Terry, I just realised it's you! This is [EMAIL PROTECTED] (Though I haven't
logged on for 6 months!). I disabled DEP for the installer as the
technote
suggested and CF installed on one of my servers but not on the others. I
then uninstalled CF on the machine that it installed on, rebooted, then
tried to install again. It failed. The initial success must have been
another one of those one-off flukey installs that happen 1/10 times.
Just got a reply from Macromedia UK after a lot of effort to get them to
talk to me.
Dear Gary
Regarding your ColdFusion 7 installation issue, unfortunately server
support is only provided in the United States. I passed your query
onto the
Technical Support Team, but they are not specialized in server
products and
are not able to help you further.
What is it with Macromedia? Any other company would have logged my
problem
and put an engineer on the job to sort it out by now. My client is a
government organisation, I can't say any more than that, but when I told
MM
they still didn't care. If this project gets cancelled or the technology
is
changed there may be some red faces at MM or Adobe when them in the
ivory
tower (management) finds out. I'd call up management if only I knew who
to
speak to. There was a product manager in the UK called Franklin or
someone
but I think he's left now.
Cheers,
Gary.
On Mon, 28 Nov 2005 14:06 +0000 (GMT Standard Time), Terry Riley <
[EMAIL PROTECTED]> wrote:
- see footer for list info -<
Nothing to do with
http://www.macromedia.com/go/b39c1803
which *was* a problem on my recent instal of 6.1 onto WS2003? Happily,
it
was one I was ready for...
Terry
----- Original Message -----
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Hi everyone. I'm new to this list but have been using CF for 9 years
now.
I've encountered a major problem that causes the trial version of
CF7.01 to
repeatedly fail on installation on Windows 2003 Server with SP1. I
realise
there's a technote about SP1 issues (that's SP1 slipstreamed which
I'm
using, not SP1 applied after initial installation) but the rather
ridiculous
solution given doesn't work. http://www.macromedia.com/go/228c3aaa
The errors in the CF install log are always:
ANT Script Error:
Status: ERROR
Additional Notes: ERROR - jrun.xmljava.io.FileNotFoundException:
C:\JRun4\tmpmove.bat (Access is denied)
and also...
Web Server Connector Configuration Error
Status: ERROR
Additional Notes: ERROR - JNDI port 2902 for server cfusion is not
active
I have tried at least 40 times on VMware servers via RDP running
Win2003
Enterprise (trial) and not via RDP running 2003 Standard (fully
licensed)
and directly on a physical machine running Win2003 Enterprise
(trial). I
have tried combinations of single and multi server CF options and
selecting
30-day Trial and Developer Edition. The only success I've had (about
3
out
of 40 attempts) is when Developer Edition is selected and IIS web
extensions
have been enabled prior to installation. Even this approach is
random in
success.
I'm sure everyone can appreciate that such an inconsistent and
unreliable
situation can't be allowed to progress to a full production
environment.
Macromedia US refuses to help unless I spend $500 on a support
ticket.
What
other company charges money to accept a bug report? They won't even
log
the
fact that it's a bug or pass my problem onto anyone in tech support.
Despite
the fortune that my clients have spent with CF licenses and support
contracts in the past Macromedia don't want to know. .NET is calling
me
louder than ever and at a time I have zero faith in Macromedia and
CF
I'm in
a rather difficult situation as I've committed my current project to
using
CF. Obviously I can't buy the licenses for this project until
Macromedia can
get CF to install on a standard Win2003 SP1 machine. Why burn all
that
money
for nothing?
If anyone has experienced this or knows of a reliable workaround or
knows of
someone in Macromedia who will listen, please let me know. There
doesn't
seem to be anyone at Macromedia UK who is responsible for CF which
is
bizarre.
Much appreciated,
Gary.
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Flex and ColdFusion Experts!
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www.creative-restraint.co.uk
www.scottishcfug.com
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