Reid Ellis wrote: > How about making it easier to file bugs/suggestions? > > Safari has a "Report Bug" toolbar item, and I've seen other apps with > "Report a bug" and/or "make a suggestion" items in the menus.
Firefox got one too pretty recently, it is for reporting broken websites. But note that the Firefox thing is very specific, and individual reports don't count - it is only when dozens or more reports are filed against a website that someone will take notice. > Entering text into a dialog is much easier than using Bugzilla. There > could be a field for the user's (optional) email address, too. Is this too hard? https://bugzilla.osafoundation.org/enter_bug.cgi?product=Chandler&format=guided We need almost all of the info, but there of course are different ways to ask for it, and gather some of it automatically. The less information there is in the bug report, the more work it is for us to try and figure out what to do with it. I really do think an email address should be required. When you take a random person reporting a bug (possibly the first time in their life), they are just not going to be filing a usable report. There needs to be some back and forth between the reporter and us to figure out what the issue is exactly and how to reproduce it. Without the email, I fear we would just be wasting time with unintelligent reports that we eventually need to close as INVALID. Now the "talkback" tool that I will be working on for 0.7 is something that could be anonymous (although email address can be provided) - basically a crash report or similar tool for Chandler. The idea with this tool is that it automatically gathers much of the data needed to fix a bug, so bad user comments don't matter so much. Also, the idea with this thing is that lots of reports will be aggregated and we would be working on the most frequently reported issues and ignoring everything else. But its just not good to ignore regular bug reports. -- Heikki Toivonen
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