> As I stated in the previous posting, it's a case by case basis.
>
> I KNOW we delete domains and credit RCU's in several cases because I've
> done them myself. It's really difficult to tell a staff member at OpenSRS
> regarding internal procedures that they're wrong...
Policy/procedure was stated to us by Scott Allan.
> Anyway - your mileage may vary. It's not easy nor fun for us to delete
> domains, we don't encourage it...
A previous post outlined the very simple procedure to delete a domain. The
description of the actual procedure was provided by the NSI registry.
> We have a Test environment - that's there for you to make your mistakes.
Unfortunately there is a big ongoing misunderstanding/miscommunication on
this point. RSP's don't want to delete domains that they "made a mistake in
registering because they didn't know how the system works". RSP's
understand what the test environment is for.
I'm sure you are not suggesting that we have all of our customers use the
test environment to submit a registration, wait a few days, and then if they
really want that domain name and they didn't mistype it, to go the live
environment and submit the registration again there. I believe the biggest
problem is with a customer trying to rush through a registration (so someone
else doesn't get the domain first) and they make a mistake in the spelling,
or the occasional person who decides after a couple of days that they
changed there mind. To cope with these types of problems we have had to add
quite a bit of extra work for the customers to reconfirm the domain (by
retyping), agree to statements in big red letters that they understand the
registration is nonrefundable (even if their credit card issuer says
otherwise), etc.
The "domain deletion" policy was written to cope with the problem of some
new RSP's who decide to skip the learning phase and start registering live.
The policy states that is not a good idea and the RSP will be stuck with
their mistakes. This "domain deletion" policy does not address the cases I
have just outlined above.
