Please read through for my responses...
Charles Daminato
OpenSRS Support Manager
[EMAIL PROTECTED]
On Sun, 20 Aug 2000, Bill Gerrard wrote:
> > As I stated in the previous posting, it's a case by case basis.
> >
> > I KNOW we delete domains and credit RCU's in several cases because I've
> > done them myself. It's really difficult to tell a staff member at OpenSRS
> > regarding internal procedures that they're wrong...
>
> Policy/procedure was stated to us by Scott Allan.
>
And Scott Allan is not directly involved with deletions anymore - it's a
function of Administration coordinated through Support.
> > Anyway - your mileage may vary. It's not easy nor fun for us to delete
> > domains, we don't encourage it...
>
> A previous post outlined the very simple procedure to delete a domain. The
> description of the actual procedure was provided by the NSI registry.
>
Yes, using RRP it's easy - but there's paperwork, we have to check to make
sure it's a verifiable request, there's RCU's to be refunded in many cases
- it's not as simple as pressing a button.
> > We have a Test environment - that's there for you to make your mistakes.
>
> Unfortunately there is a big ongoing misunderstanding/miscommunication on
> this point. RSP's don't want to delete domains that they "made a mistake in
> registering because they didn't know how the system works". RSP's
> understand what the test environment is for.
>
You'd really be surprised - there's thousands of RSPs - most are quite
good at what they do and understand what they do - some, however, miss
something along the way and make avoidable mistakes.
> I'm sure you are not suggesting that we have all of our customers use the
> test environment to submit a registration, wait a few days, and then if they
> really want that domain name and they didn't mistype it, to go the live
> environment and submit the registration again there. I believe the biggest
> problem is with a customer trying to rush through a registration (so someone
> else doesn't get the domain first) and they make a mistake in the spelling,
> or the occasional person who decides after a couple of days that they
> changed there mind. To cope with these types of problems we have had to add
> quite a bit of extra work for the customers to reconfirm the domain (by
> retyping), agree to statements in big red letters that they understand the
> registration is nonrefundable (even if their credit card issuer says
> otherwise), etc.
RSP's are free to handle customers in any way they choose - what you've
described here sounds like a good idea, but sometimes things still go
awry. I've had a case where trademarkable names were used in a domain
registration and had to be deleted for legal reasons...
>
> The "domain deletion" policy was written to cope with the problem of some
> new RSP's who decide to skip the learning phase and start registering live.
> The policy states that is not a good idea and the RSP will be stuck with
> their mistakes. This "domain deletion" policy does not address the cases I
> have just outlined above.
>
>
As I said - it's a case by case basis. We don't turn away deletion
requests - nor are we opening the flood gates for them.
All we ask is that you be careful if you're registering yourselves, try to
impose the same 'carefulness' to your customers, and when things DO happen
outside of your control you know you're not completely screwed :)
