At 05:23 PM 10/11/00 -0400, you wrote:
>Hi Scott,
>
> > Not the case. CIRA are only holding us back so much - truth is, registrars
> > who have been submitting to date have had *lots* of problems with
> > inconsistent and non-existant responses. Not submitting so far has been a
> > blessing in many ways, we will be dealing with much less buggy CIRA
> > systems (although, not bug free).
>
>How can this be a blessing ?
It is a blessing in that you do not have to deal with frustrated customers
who have all sorts of problems with their orders.
>I would like to clearly understand how our
>orders would compete with other registrars that have submitted the same
>domains, at a date *AFTER* we saved them in OpenSRS ?
If you have been unable to manage the customers expectations, it is
possible they will go somewhere else.
> > We have submitted more names to CIRA in the last 12 hours than we ever
> > have before. It is looking OK -
> > As long as they remain stable, we should be processing tomorrow.
>
>Can you please describe for us all what is the criteria guiding your
>processing of orders ?
- a stable environment
- responsive web servers
- processes that follow a predictable path
- processes that do not have options that do not make sense (unfortunately,
we may have to live with at least one of these)
>We have orders dating back to sept. 18 and none has been submitted. NONE.
>
>Why ?
See above.
>Customers aren't stupid and will figure out that OpenSRS is holding
>their order. Why will they come to us in light of this !?!?!
Because they trust you. Because you are so good at communicating to them.
Because you have a relationship with them. Because you add value to their
life. Because you provide lots of useful services to them.
Regards,
sA
Scott Allan
Director OpenSRS
[EMAIL PROTECTED]
