> >
> >How can this be a blessing ?
>
> It is a blessing in that you do not have to deal with frustrated customers
> who have all sorts of problems with their orders.
No, rather we get to deal with customers deathly afraid of losing the domain
they have worked so hard to build their company around.
> >I would like to clearly understand how our
> >orders would compete with other registrars that have submitted the same
> >domains, at a date *AFTER* we saved them in OpenSRS ?
>
> If you have been unable to manage the customers expectations, it is
> possible they will go somewhere else.
I have a lot of difficulty telling a client that "I really don't know when I
(or my suppliers) will get around to getting their merchandise for them".
Perhaps you have a better suggestion as to how I can explain this to my
client?
And please, don't blame the CIRA. They may be the problem, but the simply
reality of it is this: Other registrars ARE pushing through domains. So the
technical limitations simply can't be insurmountable, otherwise the other
registrars cannot be registering domaind either. As a result, this excuse
simply doesn't fly when I'm talking to a savy customer. Again, if you can
think of an argument to this, I would gladly use it with my customers as
well.
> >Customers aren't stupid and will figure out that OpenSRS is holding
> >their order. Why will they come to us in light of this !?!?!
>
> Because they trust you. Because you are so good at communicating to them.
> Because you have a relationship with them. Because you add value to their
> life. Because you provide lots of useful services to them.
How can they trust me when I can't even tell them when (Or if) their orders
will be processed. They ask me a question like "Why don't I go to 'xxx' and
register my domain there, for the same price, and just let you host it, and
maintain the same relationship we've had all along" ... That relationship
being, mainly: they didn't register with us before (Because they couldn't),
and they won't now (Because, let's face it, as of today, they still can't)
My customers trust me, I have a relationship with them. Sure. But they
don't necessarily believe me on my say-so. And they most certainly don't
believe me when I am giving them information that is very much contrary to
what my competition is telling them, when I have no real valid explanation
as to why I am not processing orders, but my competition can.
A conversation I had... I'm DW, client is C
C: I already pre-registered my domain, why am I still getting emails
reminding me to register the domain?
DW: "Due to technical problems with the CIRA, we are withholding
registrations until we are able to consistently and reliably communicate
with their systems"
C: "Maybe it's your systems"
DW: I can assure you, we are ready to process orders, we aren't confident in
the CIRA's systems
C: I would rather risk problems now, then risk that the same problems will
occur Oct 30th, and I will lose my domain. What guarantee do you have they
will be resolved?
DW: I can assume you, your domain will not be "lost in the shuffle"
C: OK, can you please put my order through now, to give me more time to deal
with this situation, should things go wrong.
DW: No.
C: I don't think you even are a legitimate registrar, you don't show up on
the CIRA's website.
DW: We are an affiliate reseller of Tucows.
C: So you are not accredited?
DW: We are an accredited reseller, though the Tucows/OpenSRS system.
C: So you are not CIRA accredited?
DW: No.
How can I honestly answer these questions, without lying or dodging the
questions?
Thanks for reading, I look forward to your response.
