Ken,
As much as I understand your reasons, our customers don't always. That is
why they do such things as:
- Pay twice for their domain (when Netsol asks them to)
- Pre-Register at various places (when they don't get any feedback)
- Register at other places (when they know it's getting through, no matter
what)
> *how* pre-registrations work. So long as the name is submitted to CIRA
> before November 1st, the registrant is in no danger of losing the
> name. RSPs are possibly in danger of losing business *if* the registrant
has
> 'pre-registered' their name with more than one company. Given the
> nature of pre-registrations, this would seem foolhardy.
Obviously you are not on the phone with customers demanding explanation of
why INternic.CA goes through (although they have no proof of that or the
contrary!). Rumours are enough to motivate a customer go elsewhere, even
after allegations of conflict of interest have risen, if they know they have
a *chance* to get there before with Internic.CA.
Nothing guarantees, at the pace things are going, that CIRA will even
acknowledge dates of our "saved orders" to have priority over other
registrars orders that already are on their system. We have a couple of
large universities and multinationals trusting us their domains. How can you
make such a statement !? Would YOU trust your domain to someone answering
that ? What part of CIRA technical docs specifically says that you can hold
orders, send them later and still be guaranteed they'll be ok, based on the
date YOUR system assigns ?
> > Can you please describe for us all what is the criteria guiding your
> > processing of orders ?
> First come, first serve, once we are done testing. We are testing
> with names that were volenteered by RSPs.
Volunteered!? When ? How ? Clearly another decision that was not consulted
with other RSPs, thus making a favor to a few selected.
> > We have orders dating back to sept. 18 and none has been submitted.
NONE.
> Again, this is not such terrible news. The names are already owned by the
> registrants, and pre-registration will happen before November 1st.
Is that what you expect from any provider that has a backlog of almost ONE
MONTH! NOT SUCH TERRIBLE !?
How can you be so sure it'll happen before Nov. 1st after all the technical
problems they are having ?
> > Why ?
>
> As we've explained, because CIRA has been plagued with bugs, many of which
> we've pointed out;
To this day, beeing an RSP and having multiple ways of beeing contacted,
we've had only 2-3 emails describing that CIRA's servers where seldom
responding, without further detail. I am now learning that they are
"plagued" with "many" bugs. Where is this documented or even mentioned in
any of your emails to RSPs ? On your sites ? On the mailing list archives ?
> we do not want our RSP to deal with the
> support headache
> of tens or hundreds (as the case may be) of annoyed registrants who got
> caught in the middle of a broken process.
That is an excelent idea. But you don't have to keep RSPs completely
ignorant of the situation either. We need tools to inform our customers and
support them in this. If I was dealing with CIRA I would do the same.
Unfortunately CIRA has a very good hostory of disinformation through its
site.
> >Customers aren't stupid and will figure out that OpenSRS is holding
> > their order. Why will they come to us in light of this !?!?!
>
> Holding their order to what end? I'll go so far as to answer;
> holding their order to make sure that the process we send them through is
as sound as
> possible, start to finish.
I appreciate your concern. However waiting until someone else grabs your
domain will get us all in trouble anyway you look at it.
Why not make an official press release stating all this instead of waiting
for us to post and for the rumors to propagate !?
Later,
Fabian Rodriguez - Associate Director, Outsourcing and Business development
Toxik Technologies Inc. - www.Toxik.com - (514)528-6945 x1
