At 06:26 PM 10/11/00 -0400, you wrote:
>Ken,
>
>As much as I understand your reasons, our customers don't always. That is
>why they do such things as:
>
>- Pay twice for their domain (when Netsol asks them to)
>- Pre-Register at various places (when they don't get any feedback)
>- Register at other places (when they know it's getting through, no matter
>what)
Absolutely - this is where you can add value by communicating the truth to
them. Answer their questions before they ask them.
> > *how* pre-registrations work. So long as the name is submitted to CIRA
> > before November 1st, the registrant is in no danger of losing the
> > name. RSPs are possibly in danger of losing business *if* the registrant
>has
> > 'pre-registered' their name with more than one company. Given the
> > nature of pre-registrations, this would seem foolhardy.
>
>Obviously you are not on the phone with customers demanding explanation of
>why INternic.CA goes through (although they have no proof of that or the
>contrary!). Rumours are enough to motivate a customer go elsewhere, even
>after allegations of conflict of interest have risen, if they know they have
>a *chance* to get there before with Internic.CA.
It is important to emphasize that it is possible, just not *desirable*;
also, there is no risk.
I suppose it does take some faith in our abilities to deliver, I hope we
have this trust.
>Nothing guarantees, at the pace things are going, that CIRA will even
>acknowledge dates of our "saved orders" to have priority over other
>registrars orders that already are on their system. We have a couple of
>large universities and multinationals trusting us their domains. How can you
>make such a statement !? Would YOU trust your domain to someone answering
>that ?
I would, provided they seemed competent, and they pro-actively informed me
as to the situation.
>What part of CIRA technical docs specifically says that you can hold
>orders, send them later and still be guaranteed they'll be ok, based on the
>date YOUR system assigns ?
It clearly states that the deadline for processing is November 1st 2000.
> > > Can you please describe for us all what is the criteria guiding your
> > > processing of orders ?
> > First come, first serve, once we are done testing. We are testing
> > with names that were volenteered by RSPs.
>
>Volunteered!? When ? How ? Clearly another decision that was not consulted
>with other RSPs, thus making a favor to a few selected.
I think you may have missed:
http://www.opensrs.org/archives/discuss-list/0009/1346.html
> > > We have orders dating back to sept. 18 and none has been submitted.
>NONE.
> > Again, this is not such terrible news. The names are already owned by the
> > registrants, and pre-registration will happen before November 1st.
>
>Is that what you expect from any provider that has a backlog of almost ONE
>MONTH! NOT SUCH TERRIBLE !?
Sorry, I am missing the point here.
>How can you be so sure it'll happen before Nov. 1st after all the technical
>problems they are having ?
Well, a couple of things....
- we are in close contact with CIRA; they fix the bugs we report,
- we know we have a reasonable percentage of the market share for
pre-registrations, they can not ignore us
> > > Why ?
> >
> > As we've explained, because CIRA has been plagued with bugs, many of which
> > we've pointed out;
>
>To this day, beeing an RSP and having multiple ways of beeing contacted,
>we've had only 2-3 emails describing that CIRA's servers where seldom
>responding, without further detail. I am now learning that they are
>"plagued" with "many" bugs. Where is this documented or even mentioned in
>any of your emails to RSPs ? On your sites ? On the mailing list archives ?
We have made no less than 12 formal announcements regarding .ca in the last
25 days (Live Reseller Updates). This does not count our answering
questions on the mailing lists, or through direct queries.
> > we do not want our RSP to deal with the
> > support headache
> > of tens or hundreds (as the case may be) of annoyed registrants who got
> > caught in the middle of a broken process.
>
>That is an excelent idea. But you don't have to keep RSPs completely
>ignorant of the situation either. We need tools to inform our customers and
>support them in this. If I was dealing with CIRA I would do the same.
>Unfortunately CIRA has a very good hostory of disinformation through its
>site.
I suspect you may not be getting our updates - have you correctly
configured the emergency contact information in the RWI?
> > >Customers aren't stupid and will figure out that OpenSRS is holding
> > > their order. Why will they come to us in light of this !?!?!
> >
> > Holding their order to what end? I'll go so far as to answer;
> > holding their order to make sure that the process we send them through is
>as sound as
> > possible, start to finish.
>
>I appreciate your concern. However waiting until someone else grabs your
>domain will get us all in trouble anyway you look at it.
"Pre-registrations" can not be "grabbed" by another party.
>Why not make an official press release stating all this instead of waiting
>for us to post and for the rumors to propagate !?
Well, for a couple of reasons:
- we have been fairly occupied testing and re-engineering to make it work
- a negative press release will do very little good; we have always
encouraged RSPs to *communicate* to their customers the situation - this is
why we added the "Mail all .ca pre-reg order holders" function to the RWI -
it is far more effective for the RSP to speak directly to the customer, as
opposed to a newspaper article that will just prompt inquiries
Regards,
sA
Scott Allan
Director OpenSRS
[EMAIL PROTECTED]
