We simply change all the contacts (Admin, Billing, Technical) to us
for the domains that are charged back. We also, obviously, change
their admin password. Basically, the domain becomes ours whether we
like it or not. But at least they don't get to use it.
On Fri, May 11, 2001 at 04:48:33PM +0100, Hostroute.com wrote:
> Hello
> I wonder how other people deal with chargebacks on domain names.
>
> We have had a number of cases of people buyig domain names, "changing their
> minds" and then charging back the transaction.
> This leaves us out of pocket by $10 or $20 and they get to keep the domain.
>
> I have tried getting our bank not to accept the charge backs but they say
> they have to because its an online transaction with no signature, and
> basically they are so scared of internet fraud they will give the money back
> for any reason.
> This basically negates our terms and conditions which are "no refunds".
>
> Only today we had someone charge back $100 worth of domains and there is not
> a thing we can do about it.
> I tried a debt collection agency but it was too small a sum for them to deal
> with.
> I have also e-mailed support to see if we can get the domains put back into
> our profile so we can at least use them or auction them off, but I don't
> hold out much hope as the person has changed the passwords and is using the
> domains.
>
> Where does this stand legally.
> I bought the domains from OpenSRS.
> The end user has not paid me - surely they still belong to my company?
--
Garry Dolley (Programmer/Managing Partner)
ARP Networks (http://www.arpnetworks.com)
Providing IT Services Around The Globe.
