Which is not a very satisfactory solution for the client.
I have a client with the same problem who became very upset
and angry when I explained this to him.
After listening to him rant and rave for fifteen minutes
about how we were no different than Network Solutions and
that was why he left Network Solutions, I finally told him
he had one of three options, 1)send the fax to OpenSRS, 2)
renew the account with AOL if the username is available and
cancel it after he received the information from OpenSRS or
3) transfer his domain to a registrar that allows the
reseller some authority to deal with client problems such as
this.
He was not interested in hearing it was his responsibility
to keep his domain contact information up to date.
I suspect that both OpenSRS and I have lost him as a client,
but there is not much that a reseller can do in this
situation as our hands are tied to the amount of support we
can offer with OpenSRS.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Ken Joy
Sent: Thursday, June 28, 2001 8:42 AM
To: Rodney Payne; [EMAIL PROTECTED]
Subject: RE: email not longer valid
http://www.opensrs.org/Support_FAQ.shtml#Live_lost_profile_p
assword
Thanks!
Ken
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Rodney
Payne
> Sent: June 27, 2001 9:33 PM
> To: [EMAIL PROTECTED]
> Subject: email not longer valid
>
>
> I have a client who has a domain on my RSP OpenSRS
> she no longer uses AOL and the email she had then was on
AOL.
> What can we do
> to get the profile name and password as she has forgot
them
>
> I am listed as Technical Contact on both.
>
> Help is requested
>
>
>
