Agree.
But that is also the cause for most of the problems we have
experienced with Network Solutions as a hosting company.
Clients who changed their ISP without updating their domain
email address first. Then the burdensome procedure for
getting the email address changed so other changes can be
made in the domain records.
Make all the excuses you wish, but in this aspect there is
no difference between Network Solutions and OpenSRS. In
both companies it is a real pain getting the email address
changed for the admin contact after the fact. Clients can
not see any difference between the two when they run up
against this wall.
And yes, the client should keep username and password
information secure so they will have it when they need it.
And yes, the problem is caused by the client's failure to
take the proper actions prior to changing ISPs.
But not many clients want to be told the problem is their
fault and most seek to blame somebody else for the problem.
Which is the Registrar and the reseller.
Every reseller is aware that it is the client's fault. But
that does not keep the client from blaming the reseller and
the registrar for the problem.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]]On Behalf Of Eric
Paynter
Sent: Thursday, June 28, 2001 12:08 PM
To: [EMAIL PROTECTED]
Subject: Re: email not longer valid
On June 28, 2001 08:19 am, ezgoing wrote:
> He was not interested in hearing it was his responsibility
> to keep his domain contact information up to date.
>
Who's responsibility is it to know that the customer has
changed their email
address?
Do we read minds?
-Eric
--
arctic bears - the internet - your way.
email hosting from US$8/month, domains from US$19/year.
http://www.arcticbears.com
