Hello ezgoing,
You can't please all the clients all the time, and frankly you
shouldn't want to.
If the customer can't understand that it is their responsibility to
maintain correct contact information, and want to blame the reseller
instead and transfer somewhere else, in my opinion, good riddance.
Those customers who don't understand the concept that they have a
personal responsibility, and feel that sending a fax to correct their
error is too much to ask, can safely be told to move on.
Thursday, June 28, 2001, 11:22:30 AM, ezgoing wrote:
> Agree.
> But that is also the cause for most of the problems we have
> experienced with Network Solutions as a hosting company.
> Clients who changed their ISP without updating their domain
> email address first. Then the burdensome procedure for
> getting the email address changed so other changes can be
> made in the domain records.
> Make all the excuses you wish, but in this aspect there is
> no difference between Network Solutions and OpenSRS. In
> both companies it is a real pain getting the email address
> changed for the admin contact after the fact. Clients can
> not see any difference between the two when they run up
> against this wall.
> And yes, the client should keep username and password
> information secure so they will have it when they need it.
> And yes, the problem is caused by the client's failure to
> take the proper actions prior to changing ISPs.
> But not many clients want to be told the problem is their
> fault and most seek to blame somebody else for the problem.
> Which is the Registrar and the reseller.
> Every reseller is aware that it is the client's fault. But
> that does not keep the client from blaming the reseller and
> the registrar for the problem.
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Eric
> Paynter
> Sent: Thursday, June 28, 2001 12:08 PM
> To: [EMAIL PROTECTED]
> Subject: Re: email not longer valid
> On June 28, 2001 08:19 am, ezgoing wrote:
>> He was not interested in hearing it was his responsibility
>> to keep his domain contact information up to date.
>>
> Who's responsibility is it to know that the customer has
> changed their email
> address?
> Do we read minds?
> -Eric
> --
> arctic bears - the internet - your way.
> email hosting from US$8/month, domains from US$19/year.
> http://www.arcticbears.com
--
Best regards,
William X Walsh <[EMAIL PROTECTED]>
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