Unfortunately we have little choice. ICANN requires that we have proof
for registrant changes such as this, which is a mandate we have to impose
on yourself and your customers.
If we allow a change without proof (verifiable in some sense) and it
backlashes, well... who knows - bad poopoo.
Charles Daminato
TUCOWS Product Manager
[EMAIL PROTECTED]
On Thu, 28 Jun 2001, ezgoing wrote:
> Which is not a very satisfactory solution for the client.
>
> I have a client with the same problem who became very upset
> and angry when I explained this to him.
>
> After listening to him rant and rave for fifteen minutes
> about how we were no different than Network Solutions and
> that was why he left Network Solutions, I finally told him
> he had one of three options, 1)send the fax to OpenSRS, 2)
> renew the account with AOL if the username is available and
> cancel it after he received the information from OpenSRS or
> 3) transfer his domain to a registrar that allows the
> reseller some authority to deal with client problems such as
> this.
>
> He was not interested in hearing it was his responsibility
> to keep his domain contact information up to date.
>
> I suspect that both OpenSRS and I have lost him as a client,
> but there is not much that a reseller can do in this
> situation as our hands are tied to the amount of support we
> can offer with OpenSRS.
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of Ken Joy
> Sent: Thursday, June 28, 2001 8:42 AM
> To: Rodney Payne; [EMAIL PROTECTED]
> Subject: RE: email not longer valid
>
>
> http://www.opensrs.org/Support_FAQ.shtml#Live_lost_profile_p
> assword
>
> Thanks!
>
> Ken
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]On Behalf Of Rodney
> Payne
> > Sent: June 27, 2001 9:33 PM
> > To: [EMAIL PROTECTED]
> > Subject: email not longer valid
> >
> >
> > I have a client who has a domain on my RSP OpenSRS
> > she no longer uses AOL and the email she had then was on
> AOL.
> > What can we do
> > to get the profile name and password as she has forgot
> them
> >
> > I am listed as Technical Contact on both.
> >
> > Help is requested
> >
> >
> >
>
>
>
