Greetings all,
I know there are probably religious zealots out there who will be
incensed by this suggestion but in the interests of providing the utmost
customer service you could modify your scripts to add a subprofile for
every domain you register that is owned by you. In this way you have
access to correcting issues that arise that by rights should be the
responsibility of the client. I find that the lion's share of clients
already think we have that ability anyway. For the few that are
paranoid you can delete your subuser and let them be masters of their
own demise but for the rest of your client base they'll be glad you can
take care of business on their behalf.
I haven't done this btw... I just get the UID/PW from every domain
created which of course would do no good if it's changed but so far
no-one has opted to do that. I do believe though that the above
suggestion is possible (according to the propeller headed types that
manage these things.)
Just a thought...
Jack
ezgoing wrote:
>
> Allow the tech contact authority to make changes in the
> domain records.
>
> Or provide the reseller with username and password
> information so they can assist their clients.
>
> -----Original Message-----
> From: Eric Paynter [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, June 28, 2001 1:34 PM
> To: ezgoing; [EMAIL PROTECTED]
> Subject: Re: email not longer valid
>
> What process would suggest Tucows use to authenticate a
> request (from an
> unknown email address) to update a record?
>
> -Eric
>
> On June 28, 2001 11:22 am, ezgoing wrote:
> > Agree.
> >
> > But that is also the cause for most of the problems we
> have
> > experienced with Network Solutions as a hosting company.
> >
> > Clients who changed their ISP without updating their
> domain
> > email address first. Then the burdensome procedure for
> > getting the email address changed so other changes can be
> > made in the domain records.
> >
> > Make all the excuses you wish, but in this aspect there is
> > no difference between Network Solutions and OpenSRS. In
> > both companies it is a real pain getting the email address
> > changed for the admin contact after the fact. Clients can
> > not see any difference between the two when they run up
> > against this wall.
> >
> > And yes, the client should keep username and password
> > information secure so they will have it when they need it.
> >
> > And yes, the problem is caused by the client's failure to
> > take the proper actions prior to changing ISPs.
> >
> > But not many clients want to be told the problem is their
> > fault and most seek to blame somebody else for the
> problem.
> > Which is the Registrar and the reseller.
> >
> > Every reseller is aware that it is the client's fault.
> But
> > that does not keep the client from blaming the reseller
> and
> > the registrar for the problem.
> >
> >
> > -----Original Message-----
> > From: [EMAIL PROTECTED]
> > [mailto:[EMAIL PROTECTED]]On Behalf Of Eric
> > Paynter
> > Sent: Thursday, June 28, 2001 12:08 PM
> > To: [EMAIL PROTECTED]
> > Subject: Re: email not longer valid
> >
> > On June 28, 2001 08:19 am, ezgoing wrote:
> > > He was not interested in hearing it was his
> responsibility
> > > to keep his domain contact information up to date.
> >
> > Who's responsibility is it to know that the customer has
> > changed their email
> > address?
> >
> > Do we read minds?
> >
> > -Eric
> >
> > --
> > arctic bears - the internet - your way.
> > email hosting from US$8/month, domains from US$19/year.
> > http://www.arcticbears.com
>
> --
> arctic bears - the internet - your way.
> email hosting from US$8/month, domains from US$19/year.
> http://www.arcticbears.com
