I understand what you are saying and we are in partial agreement.
It appears we are in agreement that neither wish to make it easy for a
client to change their mind and get a refund, creating headaches for all of
us.
However we find that about 10% of the requested registrations are bad
credit cards or credit cards that do not meet address verification and also
have bad telephone number.
I am not sure it would be fair to ask OpenSRS to assume the risk or expense
of cancelling the registration and refunding the RSP fee on this 10% of the
business if we elected to automatically accept all credit cards and check
later to determine if it was valid.
While OpenSRS can get their $6 back within the first few days they also have
other expenses associated with registry that domain name that they could not
recover, just as we can not recover our merchant account fees if we refund a
fee.
However I would like to see some method to handle the client that makes a
typo and then submits another order with the correct spelling. We currently
refund the typo, eating the expense ourselves. It would be nice to be able
to delete this mistake.
-----Original Message-----
From: Paul Phippin [mailto:[EMAIL PROTECTED]]
Sent: Friday, September 07, 2001 3:02 PM
To: [EMAIL PROTECTED]; ezgoing8
Subject: Re: Wish List
Hi there,
> This is probably why OpenSRS would not wish to implement the proceedure.
> I suspect if people were allow to change their mind and reverse the
> registration several days later it could create a lot of headaches for the
> RSP and for OpenSRS.
Sorry I didn't make myself clear.
I was not suggesting that the client should have 4-5 days to change his mind
and cancel the order, what I meant was that there are times when the credit
card info might not check out first time.
For instance, when a card fails to authorise (for whatever reason), rather
than delay the registration while we contact the client (and risk losing the
name), I would prefer to be able to register the name and then contact the
client to make alternative arrangements / double check the number etc.
without having to eat the $10 *if* it were fraud.
> and the client would want the full fee refunded, ignoring the fact that
you
> have expenses to process the credit card payment that would be
> non-refundable to you.
we're totally at cross purposes here. I'm not talking about refunding a
client.
> I would prefer the current no-refund policy to one that allowed a
> client to get a refund for any reason within the first five days.
No, not the client getting the refund. I was talking about the RSP having
the ability in effect to cancel a registration within 4-5 days and have the
$10 go back into their account. Like a failed transfer.
Best regards,
Paul.
