At 01:12 PM 11/26/01 -0500, Paul Chvostek wrote: >My personal favourite would be to have it after the name servers, like >a "footer" to the WHOIS. And I BEG you not to say "for technical >support ... please contact ...", or at least make the paragraph >optional, so that RSPs can select output that best represents the type >of business they're in. Some of us are selling registration along with >hosting, others push domain sales to anyone and everyone. I *do not* >provide technical support on all the domains I register ... I just >register 'em.
Paul - You are *required* to support registrants that register names through you (this is in your contract with us). It can be a gray area, but you can not hide from them. In an extreme case, you could direct them to resources, but you can not leave them hanging. sA
