If you used OpenSRS renewal management, A record of each Renewal Notice is kept in Domain Notes. It shows when the reminder was sent and to whom.
Since it is the Domain Owner's responsibility to keep Contact info up to date (It's in the T&C), they can't complain about not receiving the notice. Hope this helps -- Robert Rivers OpenSRS Technical Operations http://www.opensrs.org/Support_FAQ.shtml "Ross Wm. Rader" wrote: > > Resent as per below. > > > > > Ross, > > > > I have a question that I'd like to post to the list, but I don't want to > do > > it myself, because I'd like to keep the identity of our company anonymous. > > It's a sensitive question, and I don't want to associate our company > > with it. > > > > If you can ask the following type of question, I'd be very interested in > the > > results: > > > > 1. Customer buys .COM domain for 2 year term. > > 2. Two years later, it is about to expire. > > 3. Mailed invoice + email invoice gets sent to customer > > 4. Customer does not pay. Ignores renewal notice in the short term. > > 5. Domain gets deleted > > 6. Some other company registers domain. > > 7. 3 months later, customer realizes he waited too long, and says: > > > > "I never got any mailed invoice. I never received any email either. I > demand > > you give me back my domain, and if you don't, I'm filing a lawsuit" > > > > How can an OpenSRS reseller avoid being sued by a customer who blantantly > > lies about receiving renewal notices? > > > > -- Robert Rivers OpenSRS Technical Operations http://www.opensrs.org/Support_FAQ.shtml
