I would tell them you would be happy to talk to them as soon as they
can get confirmation from Network Solutions that the invoices never
went out.
Then forget about it.
-mark
On Tue, 15 Jan 2002, Ross Wm. Rader wrote:
> Resent as per below.
>
> >
> > Ross,
> >
> > I have a question that I'd like to post to the list, but I don't want to
> do
> > it myself, because I'd like to keep the identity of our company anonymous.
> > It's a sensitive question, and I don't want to associate our company
> > with it.
> >
> > If you can ask the following type of question, I'd be very interested in
> the
> > results:
> >
> > 1. Customer buys .COM domain for 2 year term.
> > 2. Two years later, it is about to expire.
> > 3. Mailed invoice + email invoice gets sent to customer
> > 4. Customer does not pay. Ignores renewal notice in the short term.
> > 5. Domain gets deleted
> > 6. Some other company registers domain.
> > 7. 3 months later, customer realizes he waited too long, and says:
> >
> > "I never got any mailed invoice. I never received any email either. I
> demand
> > you give me back my domain, and if you don't, I'm filing a lawsuit"
> >
> > How can an OpenSRS reseller avoid being sued by a customer who blantantly
> > lies about receiving renewal notices?
> >
> >
>
--
mark jeftovic
http://www.easydns.com
http://mark.jeftovic.net
