I know that there are differences but the issue of proof is the same in the chargeback arena. Our financial and court systems are coming along with recognizing electronic proof but they are not up to usage levels.
Our contracts create that the claiming party provide proof but in fact to avoid problems any type of service provider has to protect themselves. Hard copy and traditional systems as suggested here are our best cya at this time. But your problem seems to be one we have been working on without success for 2,000 years. Combine a dishonest person with money and a lawyer and you have trouble. Eric Mike Masin wrote: > > > 1. Customer buys .COM domain for 2 year term. > > > 2. Two years later, it is about to expire. > > > 3. Mailed invoice + email invoice gets sent to customer > > > 4. Customer does not pay. Ignores renewal notice in the short term. > > > 5. Domain gets deleted > > > 6. Some other company registers domain. > > > 7. 3 months later, customer realizes he waited too long, and says: > > > > > > "I never got any mailed invoice. I never received any email either. I > >demand > > > you give me back my domain, and if you don't, I'm filing a lawsuit" > > > > > > How can an OpenSRS reseller avoid being sued by a customer who blantantly > > > lies about receiving renewal notices? > > Well, it's been my experience that you can limit your exposure but nothing > can prevent a lawsuit. I suggest the following: > > 1. Make sure your Terms and Agreements stipulate that the domain owner is > responsible for renewing their domain, regardless of whether they're > notified, or not. > > 2. Include a maximum damages value in your Terms and Agreements. > > 3. If you think it's a high-risk or high-value domain name, mail (postal) a > final notice certified/return-receipt well in advance of expiration (60 days.) > > Good luck... > > m2
