> At 03:17 PM 3/16/2002 -0500, you wrote:
> >There is nothing that we can really do over the weekend for this case.
We
> >can wake up the entirety of the support/ops/dev staff, but only
> >compliance/disputes can handle this.
>
> Then they need to become a 24/7 organization. Customers pay for service
to
> be provided, not for technical assistance to be provided.
>
I for one would not like to see prices go up to pay for something like that.
I have no idea what it takes to track the foosteps of a hijacking, but I
would imagine it takes a lot of phone calls, faxes, email back and forth,
legal checks, etc., etc. etc..... The chances of finding all the necessary
people and documentation late at night, on weekends or on holidays is pretty
remote, so why waste the money.
Dennis Hisey
