Hi Dave, Ultimately, yes. I would prefer that the client settle with one reseller. I'm sure you'd agree that generally customers are looking to have their registrations with one supplier, one they can count on for good service and support. One place to manage DNS, renewals, email/hosting services and so on. One of the things we try to do is make management of these kinds of things as simple as possible so clients don't have to manage all of the details of this themselves.
I'd of course hope that they choose us as their supplier, but if not that's their call. It would be frustrating to only be able to provide help with some domains, and have to refer clients elsewhere for assistance on others. Doug. Quoting Dave Warren <[EMAIL PROTECTED]>: > How about the user that purchased multiple domains and does all the > hosting themselves, and just wants to simplify their lives by having > everything in one profile. Would you rather drive that customer to > another reseller? > > Doug Friend wrote: > > Hi Dave, > > > > In my book, domains in an OpenSRS account shouldn't span different > sponsoring > > resellers. From a support standpoint, we're supposed to be front > line. We > > prefer OpenSRS to be as transparent as possible to the end user, and > have > > integrated other services (email, URL forwarding, hosting), and the > mangement of > > these are integrated with the domain management. > > > > I'm not aware of any of our clients who would have this situation. > > > > -- > The nice thing about standards, there is enough for everyone to have > their own. > > >
