Hi Chuck, Don't know if you're the right person to ask, but you're very responsive to questions on the discuss list, so I'm asking.
My question is in regard to weekend support. Since OpenSRS has cut support on the weekends, when there is a problem, I feel the reseller channel is kind of left holding the bag 'till Monday rolls around. I know there's an emergency system we can access, but don't feel this is sufficient. I understand the reasons support was reduced and support Tucows's model of staying profitable. Tucows is in my opinion an ethical company and good partner, a rarity in this industry. This weekend, .us lookups are brutal. Including .us in a lookup slows down lookups of other domains to an unacceptable level, and we're seeing a lot of errors coming back on registrations. We've written to support concerning this problem but don't have a response as of yet. Without support to help push this problem and get it resolved, we're in a difficult position. Thanks, Doug.
