How are things now? The .us registry gave me little useable feedback. Charles Daminato TUCOWS Product Manager [EMAIL PROTECTED]
On Sat, 15 Jun 2002, Charles Daminato wrote: > Doug, > > I'm just as good an anyone - note that I don't always answer emails on > weekend (although I'm not proving my case at all here). > > If by "brutal" you mean "it's seriously affecting my business", then this > would constitute an emergency. You have to be very certain that this is > an issue that would warrant escalation. For any registry related issues, > we're powerless to affect change, only to inform our supplier and hope > they have some feedback we can share (and hope for expedient resolution). > > Since supplier escalation on weekends is barebones/skeleton in nature, our > effectiveness in helping resolve issues will be minimal as well - another > consideration for contacting emergency. > > If you've given thought to whether this constitutes an emergency, and feel > you have no other recourse, you should use the procedure in place. Just > remember we have a listed policy in place - doing as much investigation on > your own local systems before notifying ourselves (and this is in general, > not for this specific case) will help ensure the communication to our > on-call staff welcome your complaint. Be sure to provide as much > information as possible. > > That being said, I'm contacting the .us (.biz/Neustar) registry to discuss > this with them, so there's no need to go through the emergency procedure > in this case. > > Charles Daminato > TUCOWS Product Manager > [EMAIL PROTECTED] > > On Sat, 15 Jun 2002, Doug Friend wrote: > > > Hi Chuck, > > > > Don't know if you're the right person to ask, but you're very responsive to > > questions on the discuss list, so I'm asking. > > > > My question is in regard to weekend support. Since OpenSRS has cut support on > > the weekends, when there is a problem, I feel the reseller channel is kind of > > left holding the bag 'till Monday rolls around. I know there's an emergency > > system we can access, but don't feel this is sufficient. > > > > I understand the reasons support was reduced and support Tucows's model of > > staying profitable. Tucows is in my opinion an ethical company and good > > partner, a rarity in this industry. > > > > This weekend, .us lookups are brutal. Including .us in a lookup slows down > > lookups of other domains to an unacceptable level, and we're seeing a lot of > > errors coming back on registrations. > > > > We've written to support concerning this problem but don't have a response as of > > yet. Without support to help push this problem and get it resolved, we're in a > > difficult position. > > > > Thanks, > > Doug. > > > >
