Hi Charles, The response times for lookup of .us names still appears to be very slow. We took .us names off the list of extentions by default as they were slowing everything else down. When we were sending .us registrations we were seeing a lot of errors coming back from the registry. I don't know at this point if that's still happening, but lookups have not improved.
In this particular case, we didn't raise an emergency support call but did write through the normal support channel as well writing to you. My point to raise with the list however was more to do with tech-support on weekends. Customers in my experience generally expect to be able to have have support from their registration service provider 7 days a week. Anyway, I think you know where I'm going with this. It would be very helpful to see this kind of support back. Thanks, Doug. Quoting Charles Daminato <[EMAIL PROTECTED]>: > How are things now? The .us registry gave me little useable feedback. > > Charles Daminato > TUCOWS Product Manager > [EMAIL PROTECTED] > > On Sat, 15 Jun 2002, Charles Daminato wrote: > > > Doug, > > > > I'm just as good an anyone - note that I don't always answer emails on > > weekend (although I'm not proving my case at all here). > > > > If by "brutal" you mean "it's seriously affecting my business", then this > > would constitute an emergency. You have to be very certain that this is > > an issue that would warrant escalation. For any registry related issues, > > we're powerless to affect change, only to inform our supplier and hope > > they have some feedback we can share (and hope for expedient resolution). > > > > Since supplier escalation on weekends is barebones/skeleton in nature, our > > effectiveness in helping resolve issues will be minimal as well - another > > consideration for contacting emergency. > > > > If you've given thought to whether this constitutes an emergency, and feel > > you have no other recourse, you should use the procedure in place. Just > > remember we have a listed policy in place - doing as much investigation on > > your own local systems before notifying ourselves (and this is in general, > > not for this specific case) will help ensure the communication to our > > on-call staff welcome your complaint. Be sure to provide as much > > information as possible. > > > > That being said, I'm contacting the .us (.biz/Neustar) registry to discuss > > this with them, so there's no need to go through the emergency procedure > > in this case. > > > > Charles Daminato > > TUCOWS Product Manager > > [EMAIL PROTECTED] > > > > On Sat, 15 Jun 2002, Doug Friend wrote: > > > > > Hi Chuck, > > > > > > Don't know if you're the right person to ask, but you're very responsive > to > > > questions on the discuss list, so I'm asking. > > > > > > My question is in regard to weekend support. Since OpenSRS has cut > support on > > > the weekends, when there is a problem, I feel the reseller channel is > kind of > > > left holding the bag 'till Monday rolls around. I know there's an > emergency > > > system we can access, but don't feel this is sufficient. > > > > > > I understand the reasons support was reduced and support Tucows's model > of > > > staying profitable. Tucows is in my opinion an ethical company and good > > > partner, a rarity in this industry. > > > > > > This weekend, .us lookups are brutal. Including .us in a lookup slows > down > > > lookups of other domains to an unacceptable level, and we're seeing a lot > of > > > errors coming back on registrations. > > > > > > We've written to support concerning this problem but don't have a > response as of > > > yet. Without support to help push this problem and get it resolved, > we're in a > > > difficult position. > > > > > > Thanks, > > > Doug. > > > > > > > > > >
