Never mind that you can't even modify locking on .us names right now...registry errors...doh...
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Charles Daminato Sent: June 15, 2002 8:52 PM To: Doug Friend Cc: [EMAIL PROTECTED] Subject: Re: .us lookups Doug, I'm just as good an anyone - note that I don't always answer emails on weekend (although I'm not proving my case at all here). If by "brutal" you mean "it's seriously affecting my business", then this would constitute an emergency. You have to be very certain that this is an issue that would warrant escalation. For any registry related issues, we're powerless to affect change, only to inform our supplier and hope they have some feedback we can share (and hope for expedient resolution). Since supplier escalation on weekends is barebones/skeleton in nature, our effectiveness in helping resolve issues will be minimal as well - another consideration for contacting emergency. If you've given thought to whether this constitutes an emergency, and feel you have no other recourse, you should use the procedure in place. Just remember we have a listed policy in place - doing as much investigation on your own local systems before notifying ourselves (and this is in general, not for this specific case) will help ensure the communication to our on-call staff welcome your complaint. Be sure to provide as much information as possible. That being said, I'm contacting the .us (.biz/Neustar) registry to discuss this with them, so there's no need to go through the emergency procedure in this case. Charles Daminato TUCOWS Product Manager [EMAIL PROTECTED] On Sat, 15 Jun 2002, Doug Friend wrote: > Hi Chuck, > > Don't know if you're the right person to ask, but you're very responsive to > questions on the discuss list, so I'm asking. > > My question is in regard to weekend support. Since OpenSRS has cut support on > the weekends, when there is a problem, I feel the reseller channel is kind of > left holding the bag 'till Monday rolls around. I know there's an emergency > system we can access, but don't feel this is sufficient. > > I understand the reasons support was reduced and support Tucows's model of > staying profitable. Tucows is in my opinion an ethical company and good > partner, a rarity in this industry. > > This weekend, .us lookups are brutal. Including .us in a lookup slows down > lookups of other domains to an unacceptable level, and we're seeing a lot of > errors coming back on registrations. > > We've written to support concerning this problem but don't have a response as of > yet. Without support to help push this problem and get it resolved, we're in a > difficult position. > > Thanks, > Doug. >
