> I understand the reasons support was reduced and support Tucows's model of > staying profitable. Tucows is in my opinion an ethical company and good > partner, a rarity in this industry.
FYI, there never was weekend support. In fact, it took quite a bit of convincing from resellers to get to where we are today with the pager-based emergency support. > We've written to support concerning this problem but don't have a response as of > yet. Without support to help push this problem and get it resolved, we're in a > difficult position. I believe they state the turnaround time for responses is 48 hours on business days...
