Their port 43 whois appears to have been down all day as well. -t
> -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED]] On Behalf Of Charles Daminato > Sent: Saturday, June 15, 2002 8:52 PM > To: Doug Friend > Cc: [EMAIL PROTECTED] > Subject: Re: .us lookups > > > Doug, > > I'm just as good an anyone - note that I don't always answer > emails on weekend (although I'm not proving my case at all here). > > If by "brutal" you mean "it's seriously affecting my > business", then this would constitute an emergency. You have > to be very certain that this is an issue that would warrant > escalation. For any registry related issues, we're powerless > to affect change, only to inform our supplier and hope they > have some feedback we can share (and hope for expedient resolution). > > Since supplier escalation on weekends is barebones/skeleton > in nature, our effectiveness in helping resolve issues will > be minimal as well - another consideration for contacting emergency. > > If you've given thought to whether this constitutes an > emergency, and feel you have no other recourse, you should > use the procedure in place. Just remember we have a listed > policy in place - doing as much investigation on your own > local systems before notifying ourselves (and this is in > general, not for this specific case) will help ensure the > communication to our on-call staff welcome your complaint. > Be sure to provide as much information as possible. > > That being said, I'm contacting the .us (.biz/Neustar) > registry to discuss this with them, so there's no need to go > through the emergency procedure in this case. > > Charles Daminato > TUCOWS Product Manager > [EMAIL PROTECTED] > > On Sat, 15 Jun 2002, Doug Friend wrote: > > > Hi Chuck, > > > > Don't know if you're the right person to ask, but you're very > > responsive to questions on the discuss list, so I'm asking. > > > > My question is in regard to weekend support. Since OpenSRS has cut > > support on the weekends, when there is a problem, I feel > the reseller > > channel is kind of left holding the bag 'till Monday rolls > around. I > > know there's an emergency system we can access, but don't > feel this is > > sufficient. > > > > I understand the reasons support was reduced and support Tucows's > > model of staying profitable. Tucows is in my opinion an ethical > > company and good partner, a rarity in this industry. > > > > This weekend, .us lookups are brutal. Including .us in a > lookup slows > > down lookups of other domains to an unacceptable level, and we're > > seeing a lot of errors coming back on registrations. > > > > We've written to support concerning this problem but don't have a > > response as of yet. Without support to help push this > problem and get > > it resolved, we're in a difficult position. > > > > Thanks, > > Doug. > > > >
